Resume Customer Advisor in Other countries

I have more than 7 years of professional experience, particularly in the areas of : • Customer relationship • Customer Advisor Assistant •Business development • Customer retention • Customer loyalty • Administrative Assistant • human resources assistant

MASTER SOCIAL PSYCHOLOGY AND WORK Jan. 2013 - Dec. 2014 FELIX HOUPHOUET BOIGNY UNIVERSITY • Abidjan, Ivory Coast • The two-year course includes a specialization: theoretical in social psychology: social and work psychology, social and environmental psychology, social judgment and intergroup relations, beliefs and social representations; • methodology on the collection and processing of quantitative and qualitative data; • practice on the presentation of applied theories and professionalization (eg assessment, recruitment and professional transitions, organization and change, multidisciplinary perspectives on work, etc.)

• Customer relationship management (Customer Relationship Management CRM) • Customer retention • Customer segmentation strategy • Customer loyalty management • B2B Marketing • Google Sheets, Microsoft Word, Microsoft Excel • SPSS software

English

• CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) • U’LAVAL CANADA RESPONSIBLE MANAGEMENT CERTIFICATE • TEAM MANAGER CERTIFICATE