IT Engineer
AIRBUS Defense and Space , Riyadh, Saudi Arabia
Primary responsibility:
CMDB (Central Database to Manage Inventory )
Updating switch ports
Adding new entry for switch, docking station, laptop and desktop.
Adding/deleting software.
Generating reports.
ITSM
Creating a ticket
Dispatching a ticket
Creating ticket for request of new laptop, desktop, windows user and email
Riyadh, Riyadh, 1121
...46
[email protected]
accounts.
SCCM - Staging Windows 7/10 workstation/laptop
Staging computer
Daily Monitoring of server rooms.
NetSupport to support users
Support 300 Users onsite project and Middle East thru phone calls and via
emails.
Purchase request, Invoice, Delivery noteCommon user issues
Outlook issue, User login, network disconnection
Laptop repair – service call procedure to HP
SAP IE3 password reset
Monthly Visit to Airbase for general user issues.
Fixing Network problem is server room related to Fiber, CAT-6 and patch
panels.
Communicating with user in a very humble and polite manner and solve
their problem with utmost patience.
Printer
Monitoring/logging consumables
make service call to Xerox
Usual issues reported by user
Paper jam (fuser area, transfer area)
Printer connection request
Plotter
Adding/removing network cables from user's desk and on the patch panel.
Stock Room Management
Managing and organizing Stock Room Taking inventory of all the stock.
Managing Cabling in Server room and data centers.
Users:
Resolved trouble tickets that were received in a timely, professional, and
efficient manner.
Conducted troubleshooting functions through the use of Knowledge Base and
delegated technical issues to the appropriate support department as
required.
Strictly complies with all escalation procedures as detailed in the Service Level
Agreement (SLA).
Attended to and worked to resolve tech-related concerns through the use of
remote control tools such as Network Support.
