Computer Support Specialist
Handymen - Working specialties
Experience:
Manager | Hotspot Internet Café
November 2013 – Present
• Handles technical operation and maintenance of all client and server units of the store.
• Responsible for the optimum performance of all client-server units and network devices for a profitable operation.
• Resolve customer complaints but not limited to technical aspect - always considers that customers satisfaction with the
services offered are met.
ADSL Engineer | Orchid Cybertech Services Inc. (In-house Contact Center for TPG)
February 2012 - October 2013
• Handles escalated tickets from Level 1 Tech Support of customers regarding Internet Connection issues while meeting daily productivity and quality customer response.
• Coordinates with On-Site Line technicians regarding possible line faults that needs repair for quality customer service
Technical Support Representative | Synnex Concentrix (BPO Industry)
December 2008 - June 2010
• Provides after sales technical support for Netgear Routers and other network related devices for customers by maintaining excellent customer service and immediate response to inquiries by the customers.
• Applies technical knowledge and procedures when servicing customer queries and resolving technical issues
Store Supervisor for EXCEL Branch | Sterling Paper Group of Companies
February 2004 - March 2007
• Handles the operations and maintenance of assigned store.
• Responsible for attainment of sales, expenses and profit targets of the assigned store.
• Responsible for reinforcing compliance of all Computer Assistants to all operational procedures.
Education:
• Graduate of BS in Computer Engineering | Fernandez Colleges
Skills:
Networking (LAN Connections, Router Configuration both wireless and wired).
Hardware and Software Installation (Windows and Mac Portables)
PC (Windows and Mac) Networking
PC Assembly / Troubleshooting
Basic Troubleshooting of Dot Matrix Printers (FX 1170 & LX 300 Series)
Microsoft Office Applications
Additionally:
· Highly organized; dedicated and focused
· Highly trainable and able to work with minimum supervision
· Assertive and result- oriented
· Enthusiastic and good team player
