Resume Any in India Goa

Dedicated and hardworking accountant with 7+ years of experience in banking and customer service department with expertise in cash drawer management, excellent interpersonal skills and attention to detail with extensive knowledge in banking products and procedures Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment.

Diploma in accounting and business

Customer service and cash management

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• Managed to exceed average dairy target of transactions handled per day by 110% the entire year without incurring any cash difference and won an award. • Reconciled cash drawers and that of which was is in the system daily. • Sold forex and was beating a daily target of $25,000 per day and kept records of the transactions. • Trained 5 tellers and provided guidance to old and new bank tellers on processes and procedures when handling transactions. • Supported in tactical sales/marketing activities which improved the branch performance by beating monthly target with 100% plus rate. • Groomed fellow employees on how to offer exceptional customer service to customers and won an award. • Helped in reconciliation of petty cash and prompt posting of petty cash transactions reducing the error rate to 0%. • Processed salaries and allowances of customers on a timely basis thereby increased the Net Promoter Score performance of the branch. • Opened personal customer accounts and outpaced target of accounts opened per month by 100%. • Identified, migrated and cross-sold bank products reactively. • Issued provisional statements, balances and provided advice and solutions to walk-in customers. • Resolved customer queries with 100% satisfaction rate and referred them to other departments when necessary. • Engaged customers on their account conduct and advised on how best they could manage their account. • Identified, assessed and processed loans of customers. • Controlled risks associated with customers' accounts and managed cash. • Monitored office supplies and reported when low.