Experience:
EVEREST ICEFALL S.A.S. – Santa Marta, Colombia Feb 2022 - Jan 2023
Office Manager
Managed a cross-functional team of 3 and in charge of the operations of the company
In charge of the team’s daily schedule and revised their daily performance
Met bimonthly to brainstorm new ideas to bring new business
LIGHTHOUSE BAKERY & PASTRY – Chtaura, Lebanon May 2020 – Mar 2021
Cashier Manager
Organized order logistics and assigned roles to different employees
In charge of all customer service operations from listening to complaints to finding solutions
Worked on team’s weekly schedule and accurately counted the money in drawers at the end of their shifts and logged numbers
PHILLY’S RESTAURANT – Chtaura, Lebanon Feb 2019 – Apr 2020
Customer Service Floor Manager (
In charge of local suppliers as well as inventory for the whole restaurant
Attentive listener who solves customer problems with a smile
CADMIS RESTOCAFE – Marj, Lenanon Jun 2018 – Jan 2019
Captain Waiter
Responsible for a specific area in the restaurant and managed its whole operations
Managed a 5-star food service and provided top service for the customers
DELORA HOTEL & SUITES – Chtaura, Lebanon Jul 2015 – May 2018
Captain Waiter
Joined a rotational program where I worked in all areas of the hotel (Restaurant, Pool, Reception desk)
Provided different areas of service including pool service, room service, conference rooms, and the restaurant
Handled logistics of private events and was on top of everything to make sure customers had the best service
Education:
EDUCATION
BEKAA TECHNICAL & VOCATIONAL INSTITUTE – Khyara, Lebanon Oct 2018 – Aug 2021
BT3 in Computer Science
Skills:
Time Management Communication Skills Team Leadership
Analytical Skills Project Management Profit & Loss Budget Management
First Aid Certification Customer Service Multitasking
Additionally:
having 2 nationalities (Lebanese - Brazilian) ,also 2 drive licenses (national&international)
