Experience:
Employer: World Class Concepts Corp.
• Position: Invoice Specialist / E-commerce
• Period of Service: Dec 1,2020 up to Present
Job Description:
E-COMMERCE
. Upload/edit/update products of Lazada and other E-commerce website
Helps process customer inquiries related to processing orders and refunds as well as specific pledge-related requests.
Review every online or manual customer order and reconcile with other systems to ensure accuracy
Perform site audits for images, copy, promotions and other reconcile with other systems to ensure accuracy
Perform additional/special assignments related to research, recommendation, development, revision, and/or implementation to either current or new products
Ensure testing and quality assurance of all products and digital content is carried out.
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email
Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management)
Resolve product or order issues by clarifying the customer’s problem; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to
Responsible for all customer returns, following up regarding return process
Proactively manage and maintain high customer satisfaction & logistics metric scores for our online store and Marketplace Channels.
Conceptualization, target-setting, and execution of promotions and various campaigns for the assigned E-commerce platforms
INVOICING
Processing a high volume of AP invoices accurately and timely including three-way match between invoices, PO’s and delivery dockets and using various finance tools effectively.
Communicate effectively with suppliers and procurement team on invoice discrepancies and raising alerts on any anomalies.
Take initiative in following up with suppliers on various topics including missing invoices /credits and obtaining supplier information for on boarding.
Supplier statement reconciliation on a regular basis.
Follow day to day instructions on managing the weekly reporting timelines from the Assistant Accountants / Senior Accountant.
Communicate regularly with Finance team on any concerns / queries around day to day role and provide feedback on any changes that can improve the existing processes.
Carry out month end duties assigned effectively and ensuring all monthly invoices are processed within the allotted time frame.
Support Finance team with ad hoc duties as required including invoice validations in Oracle.
Process everyday purchase orders from clients.
• Employer: LBC Express Inc.
• Position: Customer Associate
• Period of Service: July 16, 2015 – March 5, 2019
Job Description:
Ensures supporting documentation is updated, distributed and ready for the department as needed
Consolidating presentations and reports as needed
Maintain strong knowledge management and ensure all relevant information is easily accessible by relevant team members
Ensures appointment logistics and preparation requirements, follow up and record keeping;
To perform the entire daily task
Processing international and local money remittance
Processing of in and out couriers
Handling monthly inventory
Monitor and follow up shipments and supplies
Education:
Bachelor of Science in Business Administration (Major in Marketing)
Year Graduated: April 2010
Skills:
PERSONAL STRENGTH
With relevant background in Ecommerce, Retail, Logistics, Warehouse setting
Ability to motivate people
Good spoken and written communication skills
A responsible attitude
Good 'people skills' for building relationships with colleagues at all levels
The ability to plan and prioritize my own work and other people's
Calmness under pressure
Decision-making ability
Accuracy with record keeping
Confidence and dedicated to work
With perseverance and determination to accomplish assigned task .
Additionally:
SKILLS / ABILITIES
MS Word / MS Excel
Customer Service Skills
Management Skills
Communication Skills
Interpersonal Skills
