Experience:
Total Years of Experience: 6 years, 3 months
• Fleet Management Lead (Administration) at Japan Tobacco International (JTI – Sudan).
(November 2021 – Present).
- Responsible for planning, directing, managing, coordinating, and supervising the programs for
acquisition, assignment, utilization, maintenance, repair, replacement, and disposal of fleet vehicles.
- Make the ultimate decision whether a vehicle is safe to have on the road.
- Direct supervision, hiring and evaluating the work of employees as a first-line supervisor
- Develops and administers vehicle/equipment asset management processes.
- Oversees the on campus fueling stations. Reducing the Fleet’s carbon footprint and
environmental impact.
- Responsible for all aspects of operation for a full-fledged vehicle maintenance facility and one satellite
equipment repair shop.
• Workshop Supervisor at NISSAN Bashir Motors Co LTD (July 2021 - October 2021).
- Assign, supervise and participate in major and minor mechanical repairs and other light
motorized equipment, diesel internal combustion engine maintenance problems.
- Diagnose, supervise, and participate in skilled and semi-skilled repairs.
- Determine priority of work orders and their assignment to personnel; plan, organize
and schedule workflow of employees as assigned; advise and assist assigned personnel; assure
timely completion of work.
- Conduct in-service training programs for employees with equipment suppliers for new
techniques in mechanical repairs.
- Assist in the selection of new employees; train, supervise and evaluate assigned employees;
recommend disciplinary action or promotion as appropriate; review completed work and
provide feedback as necessary.
- Initiate requisition for materials and equipment; authorize purchases from local vendors;
maintain adequate inventory of parts, equipment and supplies used in repairing and servicing
motorized vehicles.
- Monitor tools, tool room equipment, maintenance, and safety practices.
• Group Warranty Manager at Golden Arrow Group (September 2019 - June 2021).
- Handling, controlling, and processing warranty claims for both vehicles and parts
- Tracking the claims.
- Processing warranty procedure.
- Communicating with the headquarters (Toyota, JAC).
- Creating and submitting internal, external reports for manager and headquarters.
- Builds and maintains productive relationships with manufacturers’ designated warranty
representatives.
- Reviews warranty repair orders for completion, accuracy, and legibility to ensure compliance
with policies and procedures.
- Prepares, submits, and follows up on warranty claims.
- Verifies each repair order against vehicle service history to avoid making duplicate claims.
- Receives and resubmits all rejected claims promptly.
- Assists with body shop warranty claims and follows up on outstanding claims.
- Reconciles all warranty receivables and works with the accounting department to obtain
payments.
- Verifies VIN information to identify warranty information and/or outstanding recalls.
- Maintains all service and customer records as required by the warrantor.
- Completes and maintains Factory and Dealer Training.
• Technical support and Warranty engineer at NISSAN Bashir Motors Co LTD (March 2017 –
August 2019).
- Diagnosing and troubleshooting all vehicles using troubleshooting/parts manuals,
diagnosis/programming systems for several cars brands.
- Creating and submitting internal and external reports to managers, employees, and Nissan HQ.
- Controlling, assessing, handling, and processing the Warranty, goodwill claims and technical
campaigns for the service center.
- Assisting in the technical training programs for engineers, technicians, and employees in the
after sales and sales according to the available Nissan courses.
• Service Advisor at NISSAN Bashir Motors Co LTD (September 2016 - February 2017).
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
- Translate customers’ problems into scientific terminologies and keep them up with required
maintenance updates.
- Confirm customers’ services, estimate the cost of repair and duration, and make sure delivery
on specified time.
Education:
Bachelor's degree, Mechanical Engineer – Sudan University of science and technology (Jan- 2016)
Skills:
- ACCOUNTANCY
- AUTOMOTIVE
- DATABASE ADMINISTRATION
- DELIVERY
- DIAGNOSIS
- MICROSOFT WORKS
- POLICY ANALYSIS
- PROGRAMMING
- QUALITY
Additionally:
I am trying to improve myself since day one and as a motivated hard worker, fast learning person and a
good team player.
