Resume customer service in USA Seattle

Position: Senior Waiter DUTIES AND RESPONSIBILITIES  Greeting customers as they arrive and showing them to their table.  Giving out menus and taking orders for food and drink.  Serving food and drinks.  Check on customers asking if they are enjoying their meals and service.  Dealing with bill payments.  Relaying, preparing and setting tables for the next guests.  Ensuring the food service area is left clean and tidy once all the guests have left. MAR2015-MAR2017: SERENA HOTELS Position: Waiter DUTIES AND RESPONSIBILITIES  Providing a warm welcome for customers  Passing food orders through to the kitchen staff promptly.  Clearing cutlery and dishes away from tables.  Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.  Full product knowledge of all menu items and hotel facilities and services. FEB2012-SEP2014 : DANGA HOTEL AND RESTAURANT Position: Bellboy DUTIES AND RESPONSIBILITIES  Greeting customers in the lobby in a warm and professional manner.  Make the guests feel welcome and anticipate their needs before they arise.  Recognizing all returning and VIP guests, and welcome them back.  Escorting guests to and from their accommodations following hotels SOP.  Orienting the guests with the features of the property and their accommodations.  Assisting guests with their luggage and acknowledge them by name.  Deliver the morning newspapers to each occupied guest room.  Store and retrieve luggage and other objects for guests.  Assist in making arrangements and delivering guest request.

EDUCATION BACKGROUND JAN 2014…..PETANNS DRIVING SCHOOL Driving License Class BCE AUG 2012…..DIMA COLLEGE Certificate in Front Office and Administration JUN 2010…..KENYA INSTITUTE OF PROFESSIONAL STUDIES Diploma in Food and Beverage Studies 2006-2009…..MURERA SECONDARY SCHOOL Kenya Certificate of Secondary Education (K.C.S.E) 1998-2005…… MURERA PRIMARY SCHOOL Kenya Certificate Of Primary Education (K.C.P.E)

FEB2012-SEP2014 : DANGA HOTEL AND RESTAURANT Position: Bellboy DUTIES AND RESPONSIBILITIES  Greeting customers in the lobby in a warm and professional manner.  Make the guests feel welcome and anticipate their needs before they arise.  Recognizing all returning and VIP guests, and welcome them back.  Escorting guests to and from their accommodations following hotels SOP.  Orienting the guests with the features of the property and their accommodations.  Assisting guests with their luggage and acknowledge them by name.  Deliver the morning newspapers to each occupied guest room.  Store and retrieve luggage and other objects for guests.  Assist in making arrangements and delivering guest request.

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All my experience and skills would make me a great new addition to your establishment. I have attached my curriculum vitae, which contains a more in-depth look at my experiences and skills. I look forward to hearing from you. Thank you for your time and consideration.