Experience:
May 2022 to Jan 2023
Company: Kennet Agency – Colas
Position: Data Entry/Quality Assurance Clerk
Duties to support implementation of new IT system, checking invoices against the GRN (Goods received notes) and processing invoices reviewing/reporting data deficiencies.
November 2015 to Present
Company: University College London
Position: Finance Assistant - Jul 2022 to PRESENT
I maintain specialist knowledge of the UCL Financial Regulations, process and monitor expense and travel claim forms. Raise sales invoices/credit notes and process requisitions, purchase orders and invoices, receipting goods as required, returning, or forwarding items for home delivery. Process new supplier and customer requests following guidelines. I actively follow UCL policies including Equal Opportunities and maintain an awareness and observation of Fire and Health and Safety Regulations. Raise any queries from reconciliation with relevant staff member or department. I manage the department purchasing card including making payments, requesting increases, ensure requests meet financial regulations. Raise queries with departments/suppliers as necessary and send email to inform them of correct procedure to follow.
Act as a contact responding to queries/issues from a range of sources both internal and external to UCL in-person or via the shared mailbox. Investigating and resolve discrepancies and queries arising on accounts. Check and approve expenses claim forms for Finance Administrator to process. I attend workshops/user groups for MyFinance; reporting back on changes/developments to colleagues as appropriate, I assisted with the new iExpenses for visitors embedding. Forecasting including salaries for grants and projects on Work Tribe. Train staff and new users on MyFinance. I report repairs/maintenance needs within the Department’s estate to the relevant teams. Arrange logistics for visitors, such as temporary ID cards, desk space and computer access.
Position: Faculty Executive Assistant - Jul 2021 to April 2022
Duties include provide comprehensive support function to the Dean and Director of Operations for the Faculty of Population Health Sciences. Working alongside the Faculty Officer, I also provide administrative support that underpins the smooth running and effective operational management of the Faculty Office as a whole.
Position: PA, Course and Centre Administrator – Nov 2015 to Jul 2021
Duties include: a high-level PA/Administrative support to the Director of Dawes Centre for Future Crime at UCL, the Director of the Institute for Global City Policing and the Director of UCL Centre for the Forensic Sciences. I manage the Directors busy and often complex electronic diaries, minute taking, marketing, and logistical support with events. Servicing of high-level meetings including Executive Committee, Advisory and Academic Boards, Funders meeting. I plan the Directors attendance at meetings and conferences world-wide, including the setting of itineraries and arranging travel, accommodation, and visas where necessary. Preparation of papers, gathering and analysing data for department applications, research grants, producing PowerPoint presentations and lecture notes. I conduct financial activities such as processing orders, expenses, payments, queries, budget management and reporting. I am proactive in coordinating project delivery with project partners and provide project updates and other information at meetings as required. I use MS Office packages and a range of databases for both work and study. I use CMS to create and update Centre/Institute webpages, including applying google analytics to monitor traffic to the sites.
As the first point of contact for Centers/Institute I manage a range of enquiries, taking telephone calls or receiving visitors, open post/faxes/emails/correspondence using initiative and knowledge of the working of the department, faculty and UCL. I co-ordinate events including Focus Group, Edinburgh workshop and end of project conference attended by 250+ with guest speaker from Harvard. Townhall launch, sandpits, inaugural launch event at City Hall, funder raising event attend by Provost, seminars, lecture series, workshops, research groups, lunchtime talks, away days, conferences on behalf of team both in person and on-line. I play a key-role in the co-ordination of the Centre and Institute and provide support to help expand their work.
Coordinated the Week 5 Foreign component visit, when the 150 Officers came to the UK as part of the course
Astrea Steering Committee - Communications management Team, Lead on Events Management Community of Practice Toolkit - Stakeholders/Suppliers, Trained Fair Recruitment Specialist
Supplier and cost analysis saving including saving £7k on previous Away Day
June 2016 to April 2022
Company: BPP
Position: Information Assistant (Part-time)
Duties include: to assist with the provision of loan services and other Issue Desk services, assist staff and students with access and use of the library’s collections, answer routine enquiries and refer where appropriate. I provide basic IT support and refer where appropriate, close the library, including cash handling procedures, be proactive in maintaining the library environment and ensuring that it is conducive to studying. I monitor and report on student usage and demand and ensure that there is appropriate communication with other members of the LIS team and undertake work involving the movement of books and book trolleys.
December 2013 to August 2015
Company: TCES, Northwest London Independent School
Position: School Business Co-ordinator
I was the school’s leading support staff professional and worked as part of the Senior Leadership Team and as PA to the Head Teacher. I was responsible for providing professional leadership and management of school support staff in partnership with teaching staff, to enhance their effectiveness in order to achieve improved standards of learning and achievement in the school. I promoted the highest standards of business ethos within the administrative function of the school and strategically ensured the most effective use of resources in support of the school’s learning objectives. I was responsible for the Financial Resource Management/Administration Management/Management Information and ICT/Human Resource Management/Facility & Property Management/ Health & Safety Management of the School. I line managed the Administration assistant.
March 2012 to July 2016
Company: Royal Brompton Hospital, Imperial College NHS Trust Position: Part-time Evening Librarian
General administrative and reception duties, Resolving queries, Sales and refunds, Binding and photocopy services. Assist with the provision of loan services and other Issue Desk services, assist staff and students with access and use of the library’s collections, answer routine enquiries and refer to day staff where appropriate, provide basic IT support and refer where appropriate, be proactive in maintaining the library environment and ensuring that it is conducive to studying, monitor/record student usage and demand, undertake work involving the movement of books and book trolleys and solely responsible for closing library including cash handling procedures.
September 2011 to January 2013
Company: Hammersmith Academy Position: Finance, Payroll and HR Officer
General administrative duties - typing and providing ICT support, Reception and First Aid cover
Assist with audits, Budget management advice and solutions to prevent overspend, Management of school uniform, First point of contact for all general finance, uniform and first aid queries, Playground duties, Data management and reporting on school’s SIMS system, Admin Office stock control and budget management, External audit, Re-prioritise and change finance-related deadlines, Suppliers cost analysis, Designed and produced parent guides, welcome packs for students and staff, student planner and rewards postcards, Operate the school’s PS Financial software to raise and send purchase orders, input invoices and raise payments for authorisation, Preparation of month-end payroll runs, including routine monthly pension and tax forms, Monthly administration of all payroll amendments including updating on-line websites, Assisting HR manager with recruitment of teaching and non-teaching staff, including placing the adverts, monitoring applications received, shortlisting, testing, feedback, Line manage 2 reception staff and 4 lunchtime supervisors.
September 2008 to September 2011
Company: Phoenix High School, London Borough of Hammersmith and Fulham
Position: Finance Officer
Operate the school’s SIMS FMS system to raise and send purchase orders, input invoices and raise payments, cheque runs, perform monthly bank and petty cash reconciliation's, raising sales invoices for works and hire of the school, produce reports, perform end of month/year closures and produce and forward reports to the local authority. My duties included; Data management and reporting on school’s SIMS system, Prepare monies for banking, Management of school uniform, Re-prioritise and change finance-related deadlines, Assist with grant applications providing financial information and completing ongoing monitoring reports, Ensure financial records are in compliance with the Council’s policies and regulations, General administrative duties – typing and providing ICT support, Reception and First Aid cover, Budget management advice and solutions to prevent overspend, First point of contact for all general finance and uniform queries, Internal and external audits, Planning Board member, Manage support staff in absence of Administration Manager.
December 2005 to August 2008
Company: Connexions Management Team, London Borough of Hammersmith and Fulham
Position: Financial and Administrative Officer
Duties include: to provide a comprehensive administrative service for the Connexions management team in accordance with Council guidelines and financial regulations. I co-ordinated the overall Connexions budget monitoring process, ensuring all claims were accurately recorded and submitted within the required deadlines. I used the Council’s on-line accounting system to process invoices/orders and complete budget reconciliations. I organised briefings, meetings and training events, including booking venues, ordering refreshments, co-ordinating arrangements for speakers and payment of associated expenditure. I produced material for and attend briefings, meetings and training events, taking and circulating minutes and action notes in order to facilitate the effective and efficient day-to-day running of the Connexions service. I undertook and prioritised general administrative functions (including word processing, handling telephone enquiries etc) to ensure support for the Connexions management team.
December 2004 to December 2005
Company: Centre for Fetal Care – Queen Charlotte’s Hospital Position: Medical Secretary
Duties included audio typing, typing correspondence, filing, diary management, maintaining office systems, answering and dealing with telephone calls and referrals from various sources across the UK and beyond. Retrieving medical records, ordering stock and maintaining levels. Assisting various staff and patients. Reception duties. Line manage Clerical Assistant.
August 2003 to December 2004
Company: Speech and Language Therapy – Charing Cross Hospital Position: Medical Secretary
Duties included typing, audio typing, organising courses from start to finish included finance and last minute assistance. ICHIS data entry, collating statistical information for budgetary purposes, reception duties, ordering stock, sending out equipment and retrieving medical records. Assisting a wide range of patients and staff both abled and disabled. I was a proactive and vital member of the ICHIS audit/project conducted by the department.
June 2001 to July 2003
Company: Community and Rehabilitation Service (North) – Charing Cross Hospital
Position: Medical Secretary/Receptionist
Duties included maintaining up- to –date database of patient referrals, providing administration and clerical support for North Team, to register patients on ICHIS. To send out letters to GP’s regarding patient referral and discharge. Filing, faxing, compiling monthly positive reporting reports for Riverside staff, minuting meetings, dealing with telephone enquires, sort mail and deliveries, maintain correct level of stock.
December 2000 to June 2001
Company: Nicholls Employment Agency Position: Accounts Assistant
Duties included typing, filing, taking messages, credit control, inputting Sales and Purchases invoices on Sage. Also faxing, franking and mail shots. I also covered the Out Of Hours telephone helpline where I was required to work without close supervision.
May 1998 to present
Company: Children Position: Mother
As a single mother of two gorgeous young men, I have dealt with budgeting, flexible, time management, decision making, multi-tasking and dealing with conflict. I would prioritise my workload and posses excellent organisational skills and patience.
September 1997 to May 1998
Company: BPP Accountancy College Position: Assistant Courses Administrator
Duties included mail shots, collating statistical information for the marketing unit. Processing and inputting home study and live courses applications onto database. Preparing, inputting and dispatching invoices and payments. In addition to provide clerical and administrative support to the department, or cover departmental telephones as required and to work without close supervision.
January 1997 to September 1997
Company: Royal Brompton Hospital, Biochemistry Position: Clerical Officer
Duties included maintaining office systems, collection and sorting of department post and laboratory reports, handling petty cash, filing, typing, photocopying and handling telephone queries
Education:
October 2009 – July 2011
Kingston University
Foundation degree in Business and Professional Administration
Sept 1992 – July 2005
Ealing, Hammersmith and West London College
HNC in Business Administration
BTEC National Diploma In Business and Finance
BTEC First Diploma In Business and Finance
September 1987 – June 1992
John Loughborough SDA Secondary School
8 GCSE’s including English (B), Math (C), Accountancy (C), ICT (C)
RSA Bookkeeping
Additionally:
I am a highly skilled administrator with over 20 years experience, demonstrated in my employment history within Education, NHS, finance and the research industry. I attended Kingston University, completing a Business and Professional degree and I am dedicated to developing professionally. I am conscientious, organised, and accustomed to working to tight deadlines. I pride myself on my attention to detail, ability to communicate effectively and working in inclusive manner. I have years of experience in providing customer service and support, with the ability to build productive relationships and resolve issues. In my role as a PA, Course and Centre Administrator I performed supplier and cost analysis, making a saving of seven thousand pounds on the previous years Away Day.
