Experience:
I have intensive experience of IT Technical support, Managing Technical Team and Technology. My background includes 22 years experience in IT Technical Support, Supervisory and Managerial position.
Education:
2001-2013 Open University of Tanzania
Awarded: Bachelor of Science (General) Degree
2014-2015 Don Bosco University,India
Awarded: Masters of Business Administration in Technology Management(MBA)
2015-2020 Mysore University,India
Awarded: Masters of Computer Application(MCA)
Skills:
CompTIA A+ Certified professional (2004)
CompTIA Network+ Certified professional (2004)
Microsoft Certified Professional (MCP) (2006) and
Microsoft Certified System Administrator (MCSA) (2007)
ITIL Foundation Certificate in IT Service Management(2019)
Additionally:
Skills Matrix
IT Project Management | Inventory Management | IT Change Management | options appraisal | Procurement | Business Support | Operations Management| Restructuring | Planning | Strategy in Business| communication Skills | Internet Marketing | Stakeholder Engagement | E governance| Compliance | Organizational Behavior| IT Performance Management |
Leadership & Team Effectiveness|Human Resource Management |Innovation Management|IT Service-level Management|Management Accounting|Financia Management|International Business|Technology Strategy|IT Law|Service Management|Software Project Management|System Availability management |Capacity management |IT service continuity management|Security Management|Supplier Management|IT Service asset and configuration management|Release and deployment management|Service validation and testing|Knowledge management|Access Management|Problem Management|Incident Management|IT Continual service improvement (CSI) |
