Experience:
HEAD WAITER
TABLE 10 COFFEE SHOP AND ARTISAN BAKERY-TAWAR MALL
2021 to Present
2021 TO PRESENT)
A premium Bakery and Tea shop that offers baked delights and beverages, breakfast, lunch and dinner, and consists of 30 employees.
HEAD WAITER
Greeted the customers/patrons in a professional and friendly manner
Provide menu and provide detailed information when asked in a polite and professional manner I.e., about portions, ingredients and potential food allergies.
Prepare tables by setting up linens, silverware and glasses.
Inform customer about the day's specials.
Upsell additional products on the menu when appropriate in a good and suggestive manner.
Take accurate food and drink orders using POS, ordering Software, order slips or by memorization.
Communicate order details to kitchen staff.
Serve food and drink orders in an efficient and timely manner.
Double check with guests if everything is going smoothly thus uplifting dining experience of the guests.
Check dishes and kitchen ware for cleanliness and report any breakage to my superiors.
Deliver checks and collect bills upon customer request.
Carry dirty plates, glasses, silverware to kitchen for cleaning.
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations(eg parties).
Maintain personal hygiene and always be neat and well groomed.
Assist my co-workers in any work thus creating team work spirit.
Reporting to the restaurant manager.
My ability to handle guest complaints in a professional and effective manner made many of the guests' regular customers thus increasing the revenue and profit by 5%.
Skills:
Cash handling skills,interpersonal skills , Excellent communication skills
Microsoft office,Basic programming skills
Ability to thrive in a fast paced environment, impeccable upselling skill.
Ability to thrive in a multicultural environment.
Ability to handle customer complaints
Additionally:
Diligent and results-driven Server with 4+ years of experience in the food and beverage industry with a proven record of increasing profitability, streamlining processes, and delivering exceptional service
