Experience:
I have been working as a Workforce Management Expert for 2years and have an overall experience of 3.5years in BT. I am currently solely managing the real time, scheduling, planning and reporting for Kolkata site.
Education:
Masters in English
Bachelors in English
Skills:
Proficiency in MS Office, IEX, Genesys Cloud, Genesys WFM.
Language skills:
English
Hindi
