Experience:
Profile
Experienced and reliable Truck Courier Driver and a qualified Tour Guide with vast experience working in the transportation of goods and passengers. Adept in safe driving practices and traffic laws. Bringing forth a clean driving record as well as a career history full of satisfied customers and clients. Experienced in performing maintenance and minor repairs on vehicles. Committed to the safety and successful transportation of goods, passengers, and vehicles.
Education:
Employment History
IT Manager ( Fleet Tracking System) at Jamesnorth Zimbabwe, Harare
APRIL 2019 — PRESENT
● Plan and supervise the shipments from production to the end-user
● Schedule daily and weekly routes
● Track trucks using functional systems tracking software)
● Monitor and report on transportation costs
● Report maintenance and repair needs for transportation vehicles and equipment
● Research and suggest cost-effective shipping methods
● Keep organized records of vehicles, schedules and completed orders
● Ensure compliance with company policies and distribution legislation
● Stay up-to-date with safety regulations
Truck Courier Driver at Jamesnorth Zimbabwe, Harare
SEPTEMBER 2016 — MARCH 2019
● Safely and efficiently transported cargo to destinations.
● Worked to achieve ultimate customer satisfaction.
● Provided clients with top of the line customer service.
● Carefully followed a schedule to ensure timely deliveries and pick-ups.
● Performed routine maintenance checks on vehicles to avoid problems.
● Established strong working relationships leading to higher rates of return customers.
● Maintained the cleanliness of the trucks to ensure goods were transported in an acceptable environment.
● Adhered to safety rules when operating the trucks.
● Performed routine maintenance checks on trucks.
● Carefully packed and unpacked goods.
● Worked in collaboration with other departments to ensure exceptional customer service with the delivery of high-end items.
Tour Guide Driver at Rainbow Tourism Group, Victoria Falls
APRIL 2007 — AUGUST 2015
● Performed vehicle inspections and maintenance prior to trips.
● Provided excellent customer service to clients resulting in repeat clients.
● Showed clients around different points of interest and answered any and all questions to the best of my ability.
● Followed directions well and took initiative to ensure smooth processes.
● Worked with clients to develop trip itineraries that made sense in terms of time, budget, and goals.
● Greeted clients and developed itineraries based on their interests and needs.
● Provided clients with informative literature and provided access to special departments.
● Contributed to company strategy, direction, and growth.
● Brought forth advanced verbal and written communication skills.
● Remained impassion about connecting with people and places.
● Assisted with administrative tasks in the office as needed.
● Flourished in a fast-pace environment driven by connection.
Warehouse Receiving Supervisor at Spar Distribution Zimbabwe
JANUARY 1999 — FEBRUARY 2007
● Loaded and unloaded packages in a fast-paced warehouse environment.
● Maintained, inspected, and organized the warehouse.
● Managed other Warehouse Workers and worked with team leaders to enhance productivity.
● Strategically manage warehouse in compliance with company’s policies and vision
● Oversee receiving, warehousing, distribution and maintenance operations
● Setup layout and ensure efficient space utilization
● Initiate, coordinate and enforce optimal operational policies and procedures
● Adhere to all warehousing, handling and shipping legislation requirements
● Maintain standards of health and safety, hygiene and security
Educational Qualifications
Diploma Tourism and Travel Management, Cambridge Tutorial College, Harare
AUGUST 1996 — MARCH 1998
Graduated with High Merit
Certificate Customer Service, University of Zimbabwe, Harare
MARCH 1998 — DECEMBER 1999
Graduated with a Certificate in Customer Care Management Pass
Certificate in Tour Guiding, University of Zimbabwe, Harare
SEPTEMBER 2006 — JUNE 2007
Graduated with Merit Certificate
Dipola in Microcomputer Technology, City and Guids
MARCH 2000 — MARCH 2002
Certificate in Microcomputer Technology Hardware Pass
Certificate in Microcomputer Technology Software Pass
Certificate in Data Communications and Networking, University of Zimbabwe, Harare
MARCH 2004 — DECEMBER 2005
Certificate in Data Communication and Networking Pass
Ordinary Level Certificate, Chivizina Secondary School, Harare
MARCH 1988 — MARCH 1992
Shona Language C
Science B
Rligious Studies C
Agriculture C
Geography C
Class 2 Drivers Licence, Zimbabwe VID, Victoria Falls
MARCH 1996 — MARCH 1997
Class Two (2) Drivers Licence ( CE)
International Drivers Licence Holder
Courses
Retail Shrinkage management, Spar Institute
JANUARY 2004 — DECEMBER 2004
Retail Finance Management, Spar Institute
JANUARY 2004 — DECEMBER 2004
Retail Customer Service Management, Spar Institute
JANUARY 2004 — DECEMBER 2004
Retail Flow of Goods Management, Spar Institute
JANUARY 2004 — DECEMBER 2004
Skills:
Ability to Work Under Pressure
Effective Time Management
Customer Service
Microsoft Office
Ability to Work in a Team
Excellent Communication Skills
Interpersonal Communication Skills
Time Management Skills
Clean Driving Record
Hand-Eye Coordination
Safe Driving Skills
Manual Dexterity
Ability to read maps
Customer Service Skills
Additionally:
Hobbies
Travelling Driving Reading