Customer Support - English, Office Job, Warehouse
Handymen - Working specialties
Experience:
• CAPRICORN SOLUTION
(1st April 2014 – 31st August 2019)
Senior Customer Success Specialist
✓ Oversee the sales process to attract new clients.
✓ Work with senior management team members to identify and manage
risks.
✓ Preparing or updating employment records related to hiring,
transferring, promoting, and terminating.
✓ Ensuring new hire paperwork is completed and processed.
✓ Research and identify new market opportunities.
✓ Prepare and deliver pitches to potential investors.
✓ Processing all personal action forms and ensuring proper approval.
(1st September 2019 – 18th January 2023)
Subject Matter Expert
✓ Managing churn and increasing customer retention.
✓ Educating customers with In-app help and improving customer experience.
✓ Driving account expansion with contextual offers and growing lifetime
value.
✓ Collect samples where possible for subsequent inspection.
✓ Mapping customer success journeys to spot and remove friction.
✓ Extracting and reporting on data-driven conclusions for each salient
undertaking.
✓ Revising and creating novel implementations that cover shortfalls in
extant initiatives.
✓ Liaising with the sales and marketing team to understand customer needs
and get better user insight respectively.
Education:
➢ High School in 2012 from WBBSE.
➢ Intermediate in 2022 from NIOS.
Skills:
➢ Computer Hardware & Software Knowledge.
➢ Networking Applications.
➢ Operating Systems.
➢ Troubleshooting and Data Privacy & Analysis.
➢ Internet Security.
Additionally:
➢ Date of Birth : 07th July, 1996
➢ Marital Status: Single
➢ Gender: Male
➢ Languages Known: English, Assamese, Hindi, Bengali.
➢ Hobbies: Volunteering and Community Involvement
