Resume Security Officer in Qatar Umm-Salal

Total Event Security | London Security Officer 06/2022 - Current County Enforcement | London Concierge/Security Officer 02/2019 - 03/2022 Monitored and maintained control of large crowds during events. Strictly adhered to health and safety regulations, maintaining company compliance and limiting risk. Collaborated effectively with events and venue staff, enhancing smooth operations before, during and after gigs. Used customer service expertise to enhance audience enjoyment and provide first-class event experiences. Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations. Acted as the first point of contact for visitors to the building, welcoming them and directing them as needed Conducted regular patrols around the building to identify potential hazards, including fire risks, gas leaks, trespassers, and health and safety hazards Kept accurate records of all incidents and events that occurred during the day, as well as logging in and out all visitors to the building Worked to maintain a safe and secure environment for both staff and customers, ensuring that all safety protocols were followed and responding to any emergency situations as needed Assisted in maintaining security systems and equipment, such as cameras and alarms, to ensure their proper functioning Provided information and support to visitors, guests, and staff, responding to inquiries and resolving any concerns or issues that arose Collaborated with management and other security personnel to continuously improve safety and security procedures, keeping up-to-date with industry trends and best practices. Reported security incidents, accidents and medical emergencies to law enforcement. Checked passes and credentials of person seeking to enter property and issued passes for guests. Monitored CCTV cameras, and fire and alarm systems. Operated video surveillance software and equipment to monitor premises for trespassers and suspicious activity. Provided professional leadership to teams, driving culture of ALS | London Fire Marshal 01/2021 - 06/2021 continuous improvement and professional development. Inspected fire equipment and apparatus and made recommendations. Done hourly patrols to ensure the building is safe for residents and that's there's no fire hazards present Created and implemented risk mitigation and management plans to safeguard firefighter and public health and wellbeing. Maintained records on incidence of fire, injuries and loss of property in line with legal requirements. Inspected places of business to verify compliance with regulations. Facilitated concierge desk operations, answering phones and addressing guest concerns. Welcomed guests at reception, providing friendly and professional service. Started own business selling homemade food through social media during lock-down and accumulated 300 followers in 3 months Solely managed all aspects of the business including marketing, stock procurement, advertising, accounting, designing, pricing, and naming the business Developed clear mission, vision and culture for company employees. Managed all aspects of product development, from design to overseeing development, quality assurance and deployment. Engaged staff in discussions and planning sessions to brainstorm issues, generate new ideas and assess business performance. Provided excellent customer service by assisting customers in finding desired shoes Interacted with customers from diverse demographics, improving customer service skills Actively listened to customer inquiries and provided relevant information and recommendations 4 Garment Printer Liaised with potential customers to determine needs and provide recommendations. Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans. Went extra mile to locate merchandise for customers by researching and calling associated retail branches. Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records. Learned how to use the garment printer to print designs onto clothing items including t-shirts, hoodies, hats, and mugs Acquired hands-on experience with Adobe Photoshop, creating designs for printing Managed time effectively, meeting daily printing goals and deadlines for projects Assisted in helping customers who were interested in purchasing printed items Assisted customers with product-related questions, feedback and complaints. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Built rapport with customers through courteous and professional

Sir George Monoux Sixth Form College | London Extended Diploma in Business Studies, Business Studies 2018 George Mitchell Secondary School | London GCSEs 2016 5A*-C including Maths, English, Science SIA door Supervisor level 2 Emergency First aid at work Fire Marshal (fire warden) Training NVQ level 2 spectator safety BCS Level 2 IT applications Certificate Traffic Management certificate scheme

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