Resume Driving in Luxembourg Vianden

WORK EXPERIENCE: Vodafone (Egypt) 1/1/2013 — 30/9/2014 Industry: Telecommunication Customer Services Agent  Responding to all customer inquiries.  Handling a large amount of inbound and outbound calls.  Solving customer problems Moataz Eldakar Lawer Office 1/6/2017 — 30/8/2019 Industry: Legal Field Legal Assistant  conducting legal research.  drafting and reviewing documents.  communicating with clients, preparing hearings, trials, and meetings.  organizing and maintaining files. Wasla Outsourcing Egypt 1/9/2019 — 30/80/2020 Industry: Telecommunication Tele Sales Agent Contact potential or existing customers to inform them about a product or service using scripts.  Answer questions about products or the company.  Ask questions to understand customer requirements and close sales.  Direct prospects to the field sales team when needed.  Enter and update customer information in the database.  Take and process orders in an accurate manner.  Handle grievances to preserve the company’s reputation. Fawry Company 1/9/2020 — 30/6/2021 Industry: Telecommunication Sales Representative  Generating leads.  Meeting or exceeding sales goals.  Negotiating all contracts with prospective clients.  Helping determine pricing schedules for quotes, promotions, and negotiations.  Preparing weekly and monthly reports.  Giving sales presentations to a range of prospective clients. Pay Mop Company 1/7/2021 — 1/4/2022 Industry: Telecommunication Sales Admin Support  Process orders via email or phone.  Check data accuracy in orders and invoices.  Contact clients to obtain missing information or answer queries.  Liaise with the Logistics department to ensure timely deliveries.  Maintain and update sales and customer records.  Communicate important feedback from customers internally.  Ensure sales targets are met and report any deviations.  Helping Partners with Sales Knowledge and required information.  Helping Partners with the technical issues that they face. .

EDUCATION 9/2009 — 6/2013 Bachelor in Law Faculty of Law Cairo University Very good grade (70%)

QUALIFICATIONS  Negotiation skills  Content writer  Leadership  Computer skills (Word & Excel)  Public speaker  Desire to learn  Flexibility  Fast Learner  Solving problems  Function well under pressure

-

REFERENCES Reference available upon request. LANGUAGE Arabic: Mother Tongue English: Excellent Turkish: good.