Experience:
August 2018 TO November 2022
CONTACT CENTER AGENT/ CUSTOMER SERVICE REP
NATIONAL PEN COMPANY, MONTEGO BAY, JM
• Working in a mid-sized public B2B firm to provide professional customer services for
individuals and business clients.
• Handle high and low ledger accounts
• Ensure daily targets and deadlines are reached
• Use various software’s such as Oracle, ATG, Symbee connect, Interaction Client and
Matrix.
• Provide full range of services, include collections, payment processing, preparation of
invoices, Document processing and submission.
Education:
CERTIFICATE IN BUSINESS ADMINISTRATION, UNIVERSITY OF TECHNOLOGY
• Distinguished member of Falmouth Youth Club
• Relevant Coursework: Advanced Financial Accounting and Reporting, Accounting Systems,
• GPA: 3.2
Skills:
Customer Service Expert
• Microsoft 360 Expert
• Exceptional oral and written
communication
Additionally:
Please view attached CV for further information
