Experience:
PROPESSIONAL EXPERIENCE
HOUSEKEEPING MANAGER June 2022-to date
ICON GROUP HOTELS AT SAGANA GETAWAY RESORT
Duties and responsibilities
Overseeing the daily operations of housekeeping staff including hiring, training, scheduling, and evaluating performance
Collaborating with other managers to develop department budgets and plans for growth or change within their organization
Ensuring that staff members comply with safety regulations, such as wearing appropriate footwear or using ladders or lifts when needed
Consulting with the facility’s medical staff to ensure that infection control procedures are being followed
Creating schedules for cleaning personnel, including assigning tasks and setting deadlines for completion
Managing the inventory of cleaning supplies and equipment, ordering supplies as needed, and maintaining records of supplies used
Reviewing employee work performance to ensure that it meets standards of quality and efficiency
Conducting regular inspections of work areas to ensure that they are clean and safe
Coordinating with facility managers to ensure that housekeeping staff have access to supplies and equipment they need to do their jobs efficiently
ASSISTANT EXECUTIVE HOUSEKEEPER
MAANZONI LODGE 2019-Jan 2022
Organizing, managing & coordinating the work of housekeeping personnel on a day-to-day basics
Ensuring excellence in housekeeping department by means of safety, comfort & aesthetic upkeep for hotel guests
Assuring proper communication within the other department by conducting regular meetings with all personnel
Participating in all head department meetings to ensure proper management is orderly done.
Establishing and maintaining standard operating procedures for cleaning and initiating new procedures to increase the efficiency of labor and product
In-charge of budgeting and planning for in-house décor and Easter and Christmas décor.
HOUSEKEEPING SUPERVISOR
Maanzoni Lodge Limited 2016-2019
Duties and responsibilities
Ensuring the establishment is clean by doing regular inspection to ensure quality standards
Evaluating, counseling, motivating and coaching employees
Making sure that bedrooms are serviced in accordance with company standards
Reporting any maintenance problems, safety hazards, accidents or injuries to top senior managers
Maintaining an inventory of guest room and housekeeping supplies
Maintaining guest confidentiality at all times
Maintaining key control and organizing staff Rota’s
Education:
EDUCATIONAL BACKGROUND
CORPORATE STAFFING SERVICES-Attained certificate of Time management skills
ALISON COLLEGE-Diploma in Hospitality Management
COUNTY GOVERNMENT OF MACHAKOS COUNTY-Certificate of Fire Safety and First Aid
MACHAKOS UNIVERSITY-Certificate in Supervision skills
KENYA UTALII COLLEGE- Refresher Certificate of Housekeeping and Laundry
TALA HIGH SCHOOL-Certificate of Secondary School
Skills:
Hotel management
Customer care & Management
Work ethic and problem solving
Relationship building and collaboration
Customer care service and communication.
Additionally:
HOBBIES
Watching documentaries
Socializing
Travelling
Playing football