Experience:
Have been working within the service industry for over 10+ years, I have developed a wide range of customer focused skills by handling different projects – ISP support for UK end users using broadband service of Virgin Media, Service Desk Executive for US and Canadian business users using Yoga and Gym software of PerfectMind, IT Service Desk for US based Bank Bank of the West and currently working as Quality Analyst for Informatica Global service desk. To add-on to the skills, I have hands-on experience of auditing calls and incident documentation for 4 years. Worked in Knowledge Management to improve the Knowledge base for the Service desk.
Skills:
Customer Service
Technical support
Quality Analysis
Knowledge management
Additionally:
Worked on Quality Improvement Plans
