Resume Remote Customer Service/ Training/ Hospitality in South Africa Soweto

Graduated from the International Hotel School with a formal Hospitality Management diploma (Cum Laude), I have extensive experience of over nine years in the hospitality industry, however, possess a myriad of experiences, from military to training and development. My more recent skills are from a sales and customer service background within the Corporate Foodservice industry as well as catering in the health services sector. Not only do I possess the professional knowledge and interpersonal skills necessary for this industry, my extensive experience in service has afforded me the opportunity of working with a diverse demographic including organization members, executives, volunteers, event attendees, and co-workers alike. I am accustomed to fast-paced environments where deadlines are a priority and handling multiple jobs is the norm. I look at challenges as growth opportunities and I pride myself on bringing a creative and fresh approach to my role, whilst maintaining a detail oriented and organized system essential for any position in this industry. My energetic and positive personality allows me to work well with others while still displaying a hard work ethic and professional demeanour. I am confident that my abilities and passion for service and hospitality makes me a successful and capable candidate and I am looking forward to making a significant contribution to an establishment that offers genuine opportunities for progression.

Diploma in Hospitality Management from the International Hotel School (IHS), accredited with the American Hotel and Lodging Association (AH&LA) Graduated with distinction July 2010 National Certificates NQF4 CATHSSETA (Culture, Arts, Tourism, Hospitality, Sport, Sector Education and Training Authority) Hospitality Reception; Professional Cookery; Food and Beverage Services; Accommodation Services July 2010 NQF Level 5 Certificate: Assessment Trainer Conduct Outcomes Based Assessment July 2005 BSc (Biochemistry) (did not complete) (University of Witwatersrand) Dec 2003 Matric Exemption (Merit) – Greenside High School Dec 2002

Additional Courses/ Certificates and Computer Knowledge  Certificate of Competency for Beginners Zulu Course at Wits Language School (2003) - Passed with merit  South African Navy/ South African National Defence Force reserve member (since 2006)  Represented South Gauteng (1999), Wits University (2003Completed Military Skills Development training for the South African Navy (2006) – Discontinued training due to family responsibilities  Introduction to South African Wines (Cape Wine Academy)  First Aid – Level One  Basic Fire Safety and Risk Awareness  International Computer Drivers’ License (ICDL) - Module 1 to 4  Hospitality software: Opera PMS; Apex PMS; Fidelio PMS; Golf IT; Clubmaster PMS; Protel PMS, Odyssey POS  Microsoft Office Suite; Word; Excel; PowerPoint; Outlook; Publisher; Apple Mac Operating System Professional Associations/ Special Achievements  South African Police Service reserve constable: Robbery Reaction Unit crew member at Parkview SAPS, Johannesburg (since Dec 2003)  South African Navy/ South African National Defence Force reserve member (since 2006)  Represented South Gauteng (1999), Wits University (2003) and SA Navy Women’s Team (2006) on the Woman’s Volleyball Team

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 A demonstration of my PR skills can be viewed clicking the following link: http://youtu.be/9cSYxfL8MQU