Resume Guest Relations Manager in Kenya Mombasa

February 2022 - December 2022 CUSTOMER SERVICE EXECUTIVE Company: Nation Media Group Industry: Media Location: Nairobi, Kenya • Booked client orders, provided them with payment details i.e.,invoices, followed up after payment, and ensured the correct advertisement appears in the newspaper. • Did research and customized service proposals for clients to meet their requirements. • Planned layout of newspapers, ensuring pages were allocated either to editorial orto advertisement and sent the report to press as per set deadlines • Reconciliated adverts on the actual newspaper and the charge sheet. • Allocated each sales representative his or her respective figures forcommissions. • Used consultative sales leads and Market share research to pinpoint advertising needs and close on short-term and long-term sales contracts. • Analyzed the territory/market's potential, track sales and status reports bydoing market share reports • Expedited the resolution of customer problems and complaints to maximizeSatisfaction • Supplied management with reports on customer needs, problems, interests,competitive activities, and potential for new products and services. • Kept abreast on upcoming campaigns and issues affecting the advertising sector. Sourced for advertising revenues for newspapers and digitalthrough proposals and campaign plans Page 3 of 4 March 2020 - October 2020 SALES EXECUTIVE Company: Al Ain Farms for Food & Livestock Production Industry: Food and Beverage Production Location: Abu Dhabi, United Arab Emirates • Worked on the sales floor and provided assistance directly to customers. • Sold company products in assigned location routes. • Developed sales agreements and documentation. • Maintained and developed good relationships with customers. • Oversaw quality of dairy products in distribution vehicles and supermarkets. • Ensured smooth sales process between sales team and clients. • Conducted end of day and end of month inventories. • Delivered end of day reports to my supervisor and area sales manager andprepared shift reports. January 2019- February 2020 SUPERVISOR & CASHIER Company: G-Force Café Industry: Catering, Food Service & Restaurant Location: Abu Dhabi, United Arab Emirates • Worked effectively with guests in a high volume setting and provided an outstanding ability to listen and communicate efficiently. • Assisted in managing cafe budgets and analyzed financial data utilizing daily, weekly, monthly, and quarterly reports. • Conducted inventory of everything in the coffee shop. • Operated a cash register, communicated with customers and assisted other cafeteria staff as needed. • Processed credit card payments, accepted cash payments and made change, and used a point of sale (POS) system for transactions. June 2017 - August 2018 VOLUNTEER Organization: Msambweni Human Rights Watch Industry: Non-Governmental Organization Location: Msambweni, Kwale County • Participated fully in the organization’s activities including facilitation, research, report and concept writing, project monitoring and evaluation sessions among others. • Participated in public forums like the formulation of CIDP, Youth Policy and in the entire budget cycles. Page 4 of 4 May 2014 - August 2014 ADMINISTRATIVE INTERN Organization: Africa Network for Animal Welfare (ANAW) Industry: Non-Governmental Organization Location: Nairobi, Kenya • Provided regular scheduled updates on news items in the media to the communication department. • Assisted the administration department in booking and meetings and appointments and setting travel schedules. • Participated in desnaring program activities in various ranches in Naivasha.

Education UNIVERSITY OF NAIROBI Bachelor of Arts - BA, Social Sciences (2011 - 2014)

Skills Standard Operating Procedure Customer Service Problem solving Computer skills Negotiation People skills Administration Organization Adaptability Empathy Teamwork Health safety

-

Summary • A self-driven, accomplished sales and service industry professional with practical experience and demonstrates ability to work in diverse work environments. • Has successfully operated in sales and service functions in production-based companies of local and international repute • Has worked in international environments, with a diversity of teams, in highly competitive industries, cutting-edge markets, and fastpaced environments • Has strong practical social skills and impressive track record