Resume Supervisor in England Goa

Customer Service Advisor Arvato/ BMW - Complaints Team (Feb 2020 – Sept 2020) Customer service advisor at Arvato, on behalf of BMW and independent retailers working under BMW. • Answering inbound calls from BMW customers • Making Outbound calls to close pending complaint cases • Providing new information to BMW customers on new vehicle releases, recalls vehicle specifications, warranty packs and general information. • Liaise with customers and independently owned BMW garages to resolve customer complaints. • Responding to email complaints and queries. • Keeping up with open complaint cases and responding to customers within a 48-hour window. • Organising hire cars for customers under warranty. PA to Head of A&R at Cinq Music (September 2020 – Jun 2021) Personal Assistant and Administrator for Fotemah Mba – Head of A&R at Cinq Music Group. • Assisting with administration duties, sending out emails, and booking /meetings via Zoom and Google Meet. • Consulting the head of A&R on ideas both for business and personal projects. • Reaching out to potential artists • Bridging conversation between artists and the Head of A&R. French Customer consultant – (Sedgwick/Phillips) (June 2021 – Nov 2021) French Customer Consultant and Team supervisor on behalf of Philips Respironics campaign. to help the company with customer queries regarding a Field of Action Notice/Recall on affected Philips respiratory devices. • Register patients’ respiratory devices. • Help customers identify whether their devices have been affected and issue replacements if needed. • Responsible for overseeing any escalations in all French-speaking countries across all channels. • Informing and answering customer questions on why certain devices have been affected. • Updating customers on any new developments regarding their devices. Helping Philips de-escalate any issues, complaints, or client frustrations regarding Field Action Notice. • Supervising other members of Staff with my manager and acting as a point of translation and auditor for other agents • Monitoring call quality of other agents. Consultant & A&R to Head of A&R - Cinq Music/CEO Red Republic Ent (US) (Jun 2022- Nov 2022) Consultant and Assisting A&R to Fotemah, Head of A&R at Cinq Music Group. Consulting the Head of A&R at Cinq Music Group in helping sign and find UK and International talent. • Helping the company close out distribution deals and agreements. • Attending Industry networking events • Negotiating and consulting with other Labels, (Def Jam, Cinq Music and Sony) • Finding UK and International artists to sign • Set up Meetings with Execs • Listening to unreleased music and planning their releases. • Liaising with the marketing team before releases. • Maintaining client and artist throughout partnerships • Consulting artists on the creative process of releasing music • Artist development for artists in the early stages. • Negotiating budgets for upcoming artist projects. • Monitoring house Artists’ projects and growth.

The University of Northampton (September 2013 – July 2018) • Multimedia Journalism (BA Hons) – 2.1 Core modules: Multimedia Journalism, Law and International Media Regulations, Journalism Research and Career Skills, Launchpad Careers in Journalism, Journalism Practical Project, Multimedia Dissertation

•. English and French Speaker • Customer Service • Calendar Management • Personal Assistant • Newsgathering • A&R/Music Consultancy • Digital Media

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Administrator/PA to Home Manager /Manager to Domestic Staff – Glenside Manor Services Farnborough Administrator, Home Manager and PA at a Neuro-rehabilitation home for brain injury rehabilitation. Starting off as an administrator for a probation period of two weeks initially. Later, offered a position as a PA to Home Manager and later Domestic Manager for all cleaning and hospitality staff. Admin/Domestic Manager - In charge of safekeeping all the Master keys of the property - Monitoring the attendance of all staff - Checking and replying to emails - Fire Guarding/Fire warden - Dealing with all paperwork retaining to staff and Care Home - Answering phone calls and booking appointments - Booking training for staff - Making sure all stock including equipment, uniform, furniture and stationery is always stocked. - Posting letters/Receiving letters on behalf of the Home. - Completing new staff starters documents, DBS and Applications forms and safeguarding and updating personal documents. - Liaising with IT during technical difficulties - Booking in technicians and maintenance visits for any maintenance work - Creating Excel spreadsheets for contact retainment and patient confidential information. - Keeping up with Service users’ birthdays to organise events and cards for them. - Safekeeping all Service User’s Passport - Monitoring shift clock-in and out hours to issue to send to Payroll for auditing. - Creating Shift Rota’s for all Chefs and Domestic Staff, as well as overseeing holiday requests, monthly supervisions and dealing with all queries regarding the domestic staff. - Safeguarding Service Users. Accounts and expenses; Making sure that all money is properly recorded on paper. electronically and recorded when money is added or removed. - Collection rent for Staff accommodation. PA - Liaise with the Home manager and supervise whilst she is on leave. - Reporting to her regarding queries or important information about activities during the day. - Deal with the Home Manager’s personal and professional schedule and diary entries for appointments and meeting - Holiday requests - Drafting letters on Behalf of the Company - Helping to organise meetings and appointments for Service users and Home managers. - Greetings and accommodating visiting guests. - Finding accommodation for staff around the home on behalf of Glenside - Liaising with the hospital in Salisbury regarding Service User’s health and admissions. - Sending out weekly company invoices to the Glenside Salisbury. - Cashing in cheques at the Bank into Company Accounts.