Resume Customer Success Management in Cyprus Paphos

Account Manager at Globo Carte srl – Broker, based in Lucca, Italy April 2022 – Present Main Tasks: finding new Customers and developing hi-fi Clients, with those already acquired, persuading theme to experiment with products and services. My goal is to highlight the Company as a whole. Customer Support English-French-German-Italian at Naxex Invest, Nicosia (Remote) March 2020 – March 2022 Main Tasks: managing clients requests and building relation with clients giving them the best customer experience for the investing platform, Building client’s trust towards the company simplifying sales process for the sales department. Production Planner & Logistics Director at Liner International Italia spa - Packaging,Lucca, Italy February 2018 – February 2019 Main Tasks: Lead Production planning and Logistics, Manage CRM activities in coordination with the sales force, After-sales service including claims and related procedure, Lead Export Department, Manage payments guaranteed by documentary credits Results: Realization of the plans established by the new Property thanks to my knowledge of the Italian and foreign markets and customers, having managed the commercial division of the company acquired by the Liner Group in February 2018. Commercial Director at Cartiera Pieretti srl - Packaging, Lucca November 1998 – February 2018 I contributed to the restructuring and strengthening of the commercial division of the Company, directing the Marketing, Sales, Logistics and After-Sales Service activities and acquiring a thorough knowledge of documentary credits. I assisted Italian and foreign Agents and Traders in finalizing orders and collaborated with the production sector for the realization of product lines adapted to market demands and in compliance with the company budget. Initiative and Problem-solving Abilities Leadership and Teamwork LANGUA GES English French German Spanish HOBBIE S Swimming Cinema (movies) Traveling Export Manager at Nuova Omma spa - Machineries and Components,Lucca, Italy November 1996 – November 1998 Main tasks: Marketing and Sales Department, Logistics Department, After-sales service - claims and related procedures included, Management of payments guaranteed by documentary credits,B2B, B2C, events and exhibitions organization and participation (30% of time traveling) Results: Growth in foreign turnover from 0 to 65% of total revenues in 4 years with 100% of guaranteed payments; Considerable growth and diversification of the customer portfolio. Previously 70% of the turnover came from 2 Customers with unsecured and deferred terms of payment. Sales Manager Assistant at Ali Group - Belgium - Prod. Appl. Community, Lucca site, Italy March 1992 – November 1996 Export Manager at Nuova Rapik spa - Tissue items prod., Lucca - Italy January 1989 – March 1992 Consortium Export Manager at CE.SE.CA. - Shoes Producers Consortium, Lucca January 1988 – January 1989

IULM - S.S.I.T. division, Florence Italy - (GPA 90/100) October 1983 – October 1987 Degree: Interpreter and Translator Master as simultaneous interpreter and consecutive translator Languages: English and German F. Carrara, Lucca Italy - GPA (54/60) September 1979 – July 1983 Degree: Technical & Commercial High School

Professional, dynamic and flexible, with significant experience in the trade of Italian and foreign markets  Excellent interpersonal skills with actors inside and outside the Company  Orientation to results and the achievement of business objectives  Natural leader of recognized authority, able to engage with strong energy team  Intellectual curiosity and willingness to acquire new knowledge and skills.

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I am available to relocate to Malta as well. Cyprus Paphos is my favorite location, different ones are workable anyway.