Experience:
Procurement & Accounts Officer - Facilities Management
Al Falah Group, Sharjah, UAE July 2012 – Aug 2022
- Provide support to ensure highest client satisfaction by quickly resolving billing and service issues.
- Prepare documents (PO’s/Invoices/Quotations) and follow through to final approval.
- Maintaining and updating daily financial transactions in Tally ERP.
- Updating monthly bank reconciliation statements and quarterly VAT filings.
- Monitoring and verifying daily stock levels, in/out reports.
- Regularly negotiating with current suppliers for discounted rates on cleaning materials.
- Sourcing new suppliers for competitive prices without compromising material quality.
- Calculating OT’s and updating monthly salary reports for 600+ employees.
Customer Service Coordinator - Supply Chain Management
Scion International, Sharjah, UAE August 2010 - June 2012
- Integral member of a team dedicated to foster open communications with clients and gathers service feedback.
- Maintain reports such as manufacturing planning, delivery schedules, material plan reports.
- Monitored and maintained smooth logistics operations by coordinating with demand planning, production planning, warehousing.
- Initiated in-depth investigations and analysis of discrepancies in order quantity shipped.
- Development of monthly order updates management reports.
- Independently implemented department’s ISO quality standardization process.
Client Service Executive - Retail Measurement Services
Nielsen Research, Sharjah, UAE December 2005 - July 2010
- Monitored, researched and summarized market trends and competitor data.
- Developed integrated product analysis for account managers in MENA regions.
- Ensured monthly dispatch of 150+ client databases and updated market trend reports.
- Face-to-face meetings with clients for streamlining market share reports and databases.
- Conduct client training sessions on the functions of database extraction software.
- Compiled and updated 700+ PowerPoint slides for the annual GCC Brand Audit Project.
- Independently developed the brand wise consolidated GCC market share client reports.
- Regular analysis and interpretation of monthly market data.
Operations Executive - Supply Chain Management
Deepa Plastics, Kerala, India September 2001 - October 2005
- Provide high level of administrative, sales operations, and client service support.
- Coordinate prompt handling of all customer requests including, but not limited to order entry pricing, expediting, billing.
- Organize delivery of products and/or services to customers and coordinating necessary resources to ensure delivery is timely.
- Work with report specialists on new report development as needed by management.
- Met with customers to review and recommend solutions.
- Streamlined business processes by reducing records and improving procedures.
Education:
Bachelor Degree in Commerce, Mahatma Gandhi University, Kerala, India
Diploma in E-Commerce & Computer Applications, Kerala, India
Skills:
- Procurement & Purchasing
- Finance & Accounting
- Supply Chain Coordination
- Retail Market Research & Analysis
Additionally:
Motivated and skilled cross-functional specialist seeking new challenges and career opportunities. Well-developed team player abilities, resourceful with a can-do attitude, attentive to detail, able to work independently and prioritize multiple tasks
