Resume Security Operations/Management in Other countries

SUMMARY Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized sales professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated and organized Operations Manager with over ten (10)] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Results-driven Management professional with [15] years of experience in Security & Customer Management operations, organizational development and team building within diverse industries. SKILLS • Client relationships • Social media marketing • Conflict mediation • Multi-site operations • Goal attainment • Negotiations expert • Market penetration • Case management • Workforce training • Delegation • Team Building/Leadership • Troubleshooting and problem solving • Incidents management • Customer relationship management EXPERIENCE 09/2021 - 02/2022 Operations Manager Tiger Security Limited － Kampala, Uganda • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. • Recruited, hired and trained crew members on application of projects, customer relations and customer service. • Implemented policies and standard operating procedures and managed quality, customer service and logistics. • Addressed customer concerns with suitable solutions. • Built strong operational teams to meet process and production demands. • Motivated and evaluated personnel for performance improvement and goal achievement. • Guided employees on understanding and meeting changing customer needs and expectations. • Delivered positive customer experiences by implementing effective quality assurance practices. • Identified areas of deficiency and performed root-cause analysis to solve problems. • Oversaw financial management, budget management, accounting and payroll activities. • Connected with clients and developed strategies to achieve sales and customer service goals. • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. • Collaborated with team leaders on quality audits. • Monitored resource use to achieve set goals within budget constraints. • Reviewed daily financial reports and reconciled accounts to keep information current and accurate. • Supported accident investigations and prepared related paperwork. • Collaborated with board of directors to determine mission and values and plan for short and long-term goals. • Created corrective actions based on adverse KPI trends. • Published customer satisfaction results from feedback forms and correspondence. 05/2015 - 03/2019 Assistant Operations Manager Pinnacle Security Limited － Kampala, Uganda • Coached employees to work together to carry out daily functions and meet service objectives. • Monitored new employees, evaluated training programs and reported progress to supervisors. • Educated operations team on best practices, company policies and service excellence standards. • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business. • Assisted with interviewing and hiring of employee team members with appropriate skills. • Developed, implemented and updated departmental policies and procedures to meet business objectives and goals. • Developed lucrative relationships with clients to promote future business opportunities. • Recruited qualified candidates to bolster department operations and increase productivity. • Delegated work to staff, setting priorities and goals. • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. • Created effective business plans to focus strategic decisions on long-term objectives. • Formed and sustained strategic relationships with clients. • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. 04/2012 - 05/2015 Guard Force Commander Pinnacle Security Limited － Kampala, Uganda • Met with clients to discuss options, evaluate site conditions and outline plans. • Determined fire and other hazard causes, ascertaining methods to prevent future issues. • Recommended options such as improved materials and equipment upgrades to help organizations protect people and property from hazards. • Identified needs of customers promptly and efficiently. • Prioritized and organized tasks to efficiently accomplish service goals. • Planned and completed group projects, working smoothly with others. • Oversee all guard deployments. • Plan all deployments • Supervise both deployment officers and inspectors. • Meet clients on scheduled appointments. • Plan and know the taste of my clients. 05/2007 - 09/2011 Security Training Officer Pinnacle Security Limited － Kampala, Uganda • Training of security guards. • Instilling discipline into security personals. • Planning and forming of training manuals. • Enforced security regulations and escorted non-compliant individuals to private areas for processing. • Searched individuals and baggage for weapons and other prohibited items. • Teaching of Customer care service and Public Relations to security personals. • Monitored, evaluated and recorded training activities or program effectiveness. • Explained goals and expectations required of trainees. • Suggested and offered specific training programs to help workers maintain or improve job skills. • Obtained and organized manuals, guides and visual materials for development and training purposes. • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status. • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement. • Assessed training needs through surveys, interviews with employees or focus groups. • Created and offered additional materials to enhance training. • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts. • Supervised, evaluated or referred instructors to skill development classes. • Selected and assigned instructors to conduct training. • Scheduled classes based on availability of classrooms, equipment or instructors. • Evaluated outlines, texts and handouts prepared by other instructors. • Devised programs to develop executive potential among employees in lower-level positions. • Monitored training costs and prepared budget reports to justify expenditures. EDUCATION AND TRAINING 03/2002 Higher Diploma: Education Administration Kakoba Teachers College － Mbarara City 03/1996 Advanced Certificate of Education Mbarara High School － Mbarara City 11/1993 Ordinary Level Certificate of Education Mbarara High School － Mbarara City

Diploma in Education Advanced Level Certificate of Education Ordinary Level Certificate of Education

Security Operations and Management Customer Service/Relationship Management Sales Communication

English

Self Motivated Adaptable Team Player Strong Communicator