Experience:
I am a mechanical engineer with 7 years of experience in the automotive industry, customer handling & service marketing. My capabilities were built through being part of a highly successful service center at a top company leading the automotive aftersales market in Egypt.
Education:
Bachelor of Engineering, German University in Cairo, Egypt, September 2013.
• Faculty: Engineering and Material Science
• Major: Design and Production Engineering
• GPA: B-
Skills:
Senior Service Advisor, Toyota Egypt, December 2015 - Present
Additionally:
Familiar with various vehicle systems, including electrical, mechanical, and electronic systems.
• Knowledgeable in performing preventive maintenance, engine tuning, and troubleshooting procedures.
• Skilled in using software programs such as AS400, Autocad, Pro/Engineer, PowerMill, and Emco CNC simulator.
• Experienced in using SAP to manage service and repair operations, including creating and managing work orders, tracking vehicle repair history and maintenance schedules, managing parts inventory, creating invoices, and generating reports to track service department performance.
• Familiar with CNC programming and operating procedures.
• Experienced in reading and interpreting technical manuals and schematics.
