Experience:
KCB BANK KENYA:
KCB Bank Kenya, Nairobi, Kenya, Jul 2020 - Current
Teller-
1.Reception and payment of cash instruments to customers within required turnaround time.
2. Safe custody of cash.
3.Reconciliation of cash instruments.
4. Analysis, resolution and escalation of customer complaints as appropriate. 5.Engagement of customers for cross sale opportunities.
6.Collection of all revenue due to the bank.
KCB Bank, Nairobi, Kenya, Aug 2017 - Jul 2020 Branch Channels Consultant-
1.Recruitment of new merchants and agents.
2. Visitation of channels outlets to manage relationships.
Review and reporting of agency compliance to both bank and regulatory requirement.
3. Collection and reassignment of inactive bank agent and or merchant terminals.
4. Training of agents and merchants tellers.
5.Reception and processing of customer requests/ instructions within the defined turnaround time.
KCB Bank Kenya, Nairobi, Kenya, May 2011 - Aug 2017 Customer Experience Consultant-
1. Ensure safety, security and issuance of account operative tools.
Receive and process account opening, customer requests/ instructions within the defined turnaround time.
2. Reconciliation of account operating toolsReview wallet share for cross sale opportunities.
3. Collect all revenue due to the bank.
KCB Bank Kenya, Nairobi, Kenya, May 2011 - Aug 2017
Customer Experience Consultant-
1. Ensure safety, security and issuance of account operative tools.
Receive and process account opening, customer requests/ instructions within the defined turnaround time.
2. Reconciliation of account operating toolsReview wallet share for cross sale opportunities.
3. Collect all revenue due to the bank.
4.Obtain, capture, analyse, resolve and escalate customer feedback, complaint and correspondences within defined turnaround time (Includes eCRM).
5. Seamless coordination of banking hall activities.
6. Implementation of service improvement initiatives within the branch and provide feedback.
Education:
September 2022:
Master of Arts
Communication
Daystar University, Nairobi, Kenya
July 2011:
BBA
Marketing
Kenya Methodist University, Nairobi, Kenya
Skills:
Operations
Customer Service
Credit Analysis
