Resume customer care, hotel - front office, store manager, trust and safety in India Delhi

I possess over a decade of unwavering experience in Customer Care within Operations and have a proven track record to show for it. Presently, I am employed at Airbnb as a legal analyst for both the NA and the CA, where I have been for the past six years. During my time with Airbnb, I have maintained a consistent and reliable tenure of over four years in Customer Care Operations, where I have adeptly managed and resolved customer complaints. Prior to that, I worked at CTS Support for three and a half years as a Senior Customer Care Specialist, effectively handling high volumes of both incoming and outbound calls. I also worked at Convergys for a year as the Single point of contact (SPOC) for customers, ensuring timely resolution of their queries, complaints, feedback, and requests.

University Graduate and the Hotel Management Diploma

Russian language A1 level

English Hindi

I am eager to take on fresh challenges and assume greater responsibilities as a Team Leader or Manager in BPO Operations. I possess a keen interest and proficiency in overseeing processes in diverse domains such as IT, Sales, Marketing, Collections, Travel, and Leisure. Throughout my career, I have been a top performer and have earned several accolades with the companies I have worked for. At Airbnb, I was recognized with multiple rewards for my contributions, including reporting a fake website that copied Airbnb's values and assisting with on-the-job training. Additionally, I was selected as the Hotel Categorisation IM.