Resume Worker in Philippines

Golden Arches Development Corporation Operational Name: Mcdonalds March 2016 to January 2017 Service Crew ● Serving customers as a primary purpose and number one goal. ● Preparing food at the front counter helping customers through the ordering process ● Providing customers with quick and accurate service and showing sensitivity to their individual needs. ● As a crew, Having a duty in the cash register, assisting orders in deliveries and giving an all-out service to all customers. ● Accept reservations to take to go orders ● Maintain a safe and clean working environment by complying with procedure, rules, and regulations. Supervalue Inc. Operational Name: SM Supermarket September 23, 2017 – Present Customer Assistant September 2017 – April 2018 ● Trained to manage, handle, and assist customer complaints or concerns. ● Process orders from bulk purchasers and ensure they are fulfilled or settled. ● Records information in customer files, keeping these records up to date regarding communication, resolved problems, and other relevant customer account information. ● Handled Front-End Department as Customer Service Assistant Lead and conducts basic training for newly hired Cashiers and Baggers. ● Conducts a monthly POS checking in compliance for IT Department’s software upgrades. Store Inbound and Outbound Logistic Assistant April 2018 – September 2019 ● Export Incoming Purchase Order data using SAP-MM and ARC as an end user to create excel files and PowerPoint presentations. ● Analyzed sales from different food and non-food categories creating a summary of store sales performance for Executives as their reference to increase store efficiency. Store Operations Supervisor September 2019– Present ● Selling Department head which focuses on maintaining high standards of customer service in dealing with customer needs and addresses their concerns to gain customer satisfaction. ● RDU Department head which focuses on maintaining a standard workflow in terms of receiving and dispatching goods and products at the store. ● Online Shopping Department head which focuses on high standard of customer service in dealing with Driving the sales performance of the e-commerce platform. Managing and executing promotional campaigns. Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment. ● Analyzed store sales performance to create excel reports for managerial update. ● Collaborated with Merchandising to ensure that the Selling Area is following the standard planograms. ● Coordinated with Marketing Arts for approved layouts for store operations and Fixed and Asset Department to check the store’s approved request and for repair.

North Luzon Philippines State College Candon, Ilocos Sur BS in Business Administration Financial Management Graduation Date: April 2017

Microsoft Office (Advanced Excel, PowerPoint, Outlook, Teams) | Knowledge in SAP-MM Module, Customer Relationship Management (CRM) | Retail Sales | Business Development

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Interested to pursue a long-term career in an environment where I can contribute in the areas of Financial Management and other available opportunities that will suit my experience and qualifications