Resume Customer service/front office/administrative assistant in UAE Dubai

FAMILY HEALTH DENTAL CLINIC/Front Office September 2021 – May 2022 (9 /Months) • Provide customer care services by receiving patients and the public. Answer, screen & forward more than 30 calls a day on a 3 line phone system, respond and address inquiries and complaints • Ensure the front desk is consistently fully covered at all times and the HR time management software records the clocking in and out • Appointment booking via telephone/text & mail. With my thorough attention to detail this accelerated confirmed appointments from 18 to 25 per day. Ensure any rescheduling of appointments is promptly well communicated to the patient and doctor • Patient records management via Simplex Himes software. With 7000 records stored in the computer system re-confirm & update contact numbers of patients whenever they visit • Assist finance cashier with receiving cash/deposit, and submitting pre-authorization forms to the insurance & NHIF for approval • Verify and check patient’s data is written by the doctor, saved in the computer system and ensure correct bill is sent to finance • Liaise with the patient’s doctor and the patient’s insurance company regarding any uncertain approval cases and organize for any specialist referrals CONSUMER OPTIONS LTD / Administrative Assistant February 2011 – August 2021 (10 years) • Increased timely feedback rate by 50 % through handling incoming, outgoing mail, courier services and respond to pertinent information accordingly. • Receive visitors and direct them to the relevant staff member. • Set up and attend internal team meetings including facilitating, taking notes and follow-up of key tasks. Chair activity & resource planning for all projects, document the deliverables & timelines then share with the relevant team • Maintain and collating all Qualitative project deliverables i.e., bio data, focus group discussion guide, questionnaire, transcripts, in-depth interview discussion guide on share point & other filling systems • Organize for FG & IDI discussions by sourcing out the appropriate venue required by the client and provide resources needed. Ensure incentive forms are signed by all respondents & recruitment questionnaire are submitted by the field manager • Monitor and control usage of the company assets by liaising with the IT manager and promptly addressing technical problems. This reduced the frequency of repair services by 30 % • Account for and balance petty cash on a weekly basis. Work with the finance administrator to sort out the utilities bills and ensure timely payment is done i.e. renewal of licenses/subscriptions, telephone bills • Improved the procurement process for the organization by creating an internal Local Purchase Order, receive LPO’s from different departments and organize for delivery. Issue cheques and maintain the supplier’s data profile • Prepare tender supporting documents for proposals, quotes, pre-qualification & expression of interest. Ensure timely delivery and attend tender opening meetings • Maintain and update client’s contact database including contracts • As need arises escalate any difficult issues /challenges faced to the Operations Manager for prompt assistance AMREF / Administrative Assistant (Distance learning department) June 2010 –August 2010 (3 months) • Undertaking administrative duties of distance learning unit e.g., receive prospective students who come to make inquiries. • Maintain proper student’s records. • Enroll new students both distance and e-learning, enrolled 40 students per month • Fostered student’s database programme and produce monthly reports from data when required. • Checking whether all assignments received from tutors are properly marked. • Key-in into the database new lessons, certificates, or any other information. Que Management and Engineering Consultants/Administrative Assistant Sept 2008 – Nov 2008 (3 months ) • Dispatch outgoing designs to the relevant companies • Undertake secretarial duties by drafting and typing reports and minutes – time management was key element to ensure 3 reports are sent by end of day • Making travel arrangements for the director and project managers • Maintaining manual and electronic filing system • Scheduling of internal & external meetings and maintaining director’s itinerary • In charge of the daily outgoing & incoming correspondence i.e. letters, faxes and mail PAPER CONVERTERS LTD / Counter/Telephone Sales Executive Feb 2003 - May 2008 (5 years) • Personal selling, receive orders via telephone/face to face • Providing customer care services, investigate and resolve customers queries for example wrong printing or wrong delivery • Create invoices using QuickBooks – created 20 invoices per day • Write quotations and follow-up of pending/overdue orders and provide feedback to the customer • Preparation of tender documents and maintain client’s contact database

• Project Management for Development Organizations - Certificate in Project Management • Marketing Society of Kenya - Diploma in Marketing • Kenya Institute of Management - Certificate in Marketing • Universal College - Certificate in Microsoft Office and Certificate in Tours and Travel

Client Liaison . Project Planning · Technology Adoption · Organization Skills · Time Management . Attention to Detail · Interpersonal Communication ·

English

Technical Skills • Knowledge of how to set up meetings/discussions through Zoom / Microsoft Teams and Google meet • working experience with Adobe suite - used it to create identification cards for field interviewers • Working experience with Enterprise Resources Planning Systems such as SAP and Oracle • Knowledge of Canvas software - used to design season greetings communication for the organization