Experience:
NOV 2021-Present-FONES DIRECT LIMITED
SALES REPRESENTATIVE
Helped customers complete purchases,locate items and join reward programs.
Increased sales by offering advice on purchases and promoting additional products.
Used consultative sales techniques to understand customer needs and recommend relevant.product
and services.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate
service requirements.
Generate brand awareness and positive product impressions tomincrease sales.
Handled day to day accounting processes to drive financial accuracy..
Create spreadsheets using Microsoft Excel for daily,weekly and monthly reporting.
Log reports,expenses,receipts and sales in company database.
Achieve monthly sale goals by promoting by promoting product benefits and enrolling new and
retaining the existing clients.
Train and mentor new sales representatives.
Examine and inspect stock items for defects and reported damages to supervisor.
Issued receipts and process refunds,credits or exchanges.
Responsible for banking of daily sales.
MAY 2018-MAY2021-O-PLAY KENYA LIMITED-NAIROBI
CREDIT CONTROLLER.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Reduced past due balances and bad debt by coordinating collection efforts with customer
service,sales and billing departments.
Obtained payments and entered details into system.
Reached out to customers to check on payments and convey options.
Established and maintained customer and staff policies.
Responded to disputes calmly and applied logical,knowledgeable approaches to devise solutions.
Used Software and Software to.perform credit appraisals,document verification and loan approvals.
Trained and mentored new department employees to maximize performance.
Maintained, updated and detailed records of calls in physical and electronic database.
OCT 2016-MARCH 2018-RICKYS HOME AND INTERIORS NAIROBI
CUSTOMER AND DISPATCHING SERVICE REPRESENTATIVE
Facilitated communications between customers and field personnel to answer questions or resolve
concerns.
Received new orders,prepared documentation and assigned personnel.
Responded to over hundreds of daily caller requests with information and about assistance and timeframes.
Maintained, updated and detailed records of calls in physical and electronic database.
Evaluated and adjusted over 10routes based on daily needs,available workers,traffic hazards and
weather conditions.
Education:
University Of Nairobi
Bachelor of Education-2019
Second Class Honours (Upper Division)
Kericho Day Secondary School-2013
Kenya Education Of Secondary Education
Skills:
Problem solving.
Records management.
Retention strategies.
Customer Relations.
Performance improvement.
Client service.
Sales expertise.
Strategic planning.
Staff training.
Interpersonal communication.
Team work .
Marital Status
Additionally:
To join a company that offers me a stable and positive atmosphere and inspires me to enhance and
therefore to inovate the work culture for the betterment of all parties concerned.
