Experience:
As an accomplished mechanical engineer with 7 years of expertise in the automotive industry, along with a solid background in customer handling and service marketing, my objective is to leverage my skills and experience to contribute to a dynamic organization. Having honed my capabilities as a valuable member of a top-tier company's highly successful service center in Egypt, renowned for its leadership in the automotive aftersales market, I am eager to apply my knowledge and drive towards achieving continued excellence in the field.
Education:
Bachelor of Engineering, German University in Cairo, Egypt, September 2013.
• Faculty: Engineering and Material Science
• Major: Design and Production Engineering
• GPA: B-
Skills:
Senior Service Advisor, Toyota Egypt, July 2020 - Present
• Supervise and manage a team of service advisors, ensuring customer satisfaction and dealership goals are met.
• Serve as a liaison between the customer and the dealership, resolving any concerns and issues related to vehicle maintenance and repair.
• Ensure proper billing and invoicing procedures are followed.
• Maintain a high level of technical knowledge and stay up to date on new automotive technologies and industry trends.
• Being a key person during the Shift project in transition from AS400 to SAP across Toyota Egypt.
• Achieved outstanding customer satisfaction ratings.
Language skills:
Arabic
English
Additionally:
Familiar with various vehicle systems, including electrical, mechanical, and electronic systems.
• Knowledgeable in performing preventive maintenance, engine tuning, and troubleshooting procedures.
• Skilled in using software programs such as AS400, Autocad, Pro/Engineer, PowerMill, and Emco CNC simulator.
• Experienced in using SAP to manage service and repair operations, including creating and managing work orders, tracking vehicle repair history and maintenance schedules, managing parts inventory, creating invoices, and generating reports to track service department performance.
• Familiar with CNC programming and operating procedures.
• Experienced in reading and interpreting technical manuals and schematics.
