Resume any in USA Washington

Aga Khan University Hospital, Pakistan. (Full Time) August 2008 to to-date Front Desk Receptionist • Managed a multi-line phone system directing individuals to desired personnel and providing general information about the operation. • Coverage to the service coordinator at the time of his leaves. • Review the complaint register and check if complaints are lodged, recorded, and closed. • Enter the receptionist monthly roster in PeopleSoft. • Managed multiple tasks and met time-sensitive deadlines. • Confirmed appointment communicated with the client and updated client records. • Provides appropriate direction to patients and visitors while answering their queries. • Responded to inquiries from callers seeking information. • Communicate and address patients’ complaints and reports accordingly. • Places orders and updates Food Services Department for patient diet and meal tray changes as per Physician's order. • Utilizes communication devices including telephone, nurse call bell system, and panic alarm correctly. • Manage patient care processes such as admission, discharge, and transfers. • Understand the fundamental concepts of achieving customer service excellence. • Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.

Bachelors of Arts from Federal Urdu Arts and Commerce University of Karachi, Pakistan – 2022

Customer Service • Patient Billing • Communication • Conflict resolution • Administrative Skills • Handling pressure and tolerating stress • Typing (50 WPM) • multi-line phone systems • Scheduling patient’s appointment • Time Management • Professionalism • Interpersonal skills • Microsoft Office (Word, Excel) • Multitasking

English

Detail-oriented receptionist with 15 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Efficient in performing administrative, patient billing, telephone etiquette, and multitasking. Achieved 98% customer satisfaction score based on feedback forms. Successfully handled 100+ phone calls daily with no complaints during the last 3 years. Excellent analytical and communication skills to build alliances with teams. Reputed as a resourceful team player working with integrity and professionalism to inspire cooperation and exceed customer satisfaction.