Handymen - Working specialties
Experience:
Sr. Team member | J.P Morgan chase & co - Hyderabad, India
04/2023 to present
● Understanding the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence(SpDD), Account due diligence and Product Due Diligence requirements (PDD).
● Comparing and contrast differences within KYC records, highlight and escalate any discrepancies
● Engaging with Middle office and being part of KYC/AML interactions to complete the case as per
the timeline
● Communicating/escalating issues to management when applicable
● Handling and maintenance of confidential client documentation.
● Conducting KYC for promoters ( blackrock, The Vanguard Group, Jupiter Fund Management)
● conducting thorough investigations, including comprehensive transaction reviews, to identify and
assess potential money laundering or terrorist financing activities, ensuring adherence to AML/CTF regulations and internal policies.
Support Analyst | Coinbase - Hyderabad, India 03/2022 to 01/2023 (layoff)
○ Onboarded approximately 20-30 new clients monthly, collecting all the KYC required documentation and ensuring the client addressed all the AML concerns.
○ Performed CDD/EDD based on customer’s risk rating in accordance with global standards.
○ Conducted research and implemented procedures to identify and mitigate risks associated with Politically Exposed Persons (PEPs)
○ Conducted Periodic reviews for Existing high-risk clients, Wrote AML summary and compliance recommendation notes to ensure adherence to regulatory requirements.
○ Identifying Ultimate beneficial owners in complex organization structures in large organizations to meet Customer Identification program (CIP) requirements in accordance with FINCEN.
○ Strong knowledge of regulatory requirements for different customer types such as Crypto exchange, Banks, Non-banking financial institutions, Hedge funds, Trusts, NGOs, small and large private companies, Partnership firms and publicly traded companies.
○ Performed LDD (local due diligence) in accordance with countries law and regulatory bodies while maintaining global standards.
○ preparing Suspicious Activity Reports (SARs) in compliance with regulatory requirements, effectively documenting and reporting suspicious transactions to the relevant authorities for further investigation.
SDS Associate | Amazon Development Center 02/2020 to 03/2022
● Preventing fraudulent activities by conducting investigations on customer accounts using internal tools.
● Fraud Monitoring and Risk assessment for retail customers.
● Supported Amazon UK customers with delivery-related concerns over the phone, Chat, and
email. Including any issues with drivers or delivery agents.
● Trained new employees during seasonal upticks. Mentored top customer service agents.
● Worked in launching a new skill " Helpline" and assisted as a Helpline agent to help peers of the
same level with resources and high-value concessions.
Customer Service Associate | Amazon development center 09/2019 to 02/2020
○ Responded to customer calls and emails to answer questions about products and services.
○ Resolved any order-related issues or concerns.
○ Developed and actualized customer service initiatives to decrease wait times.
○ Offered basic technical support for clients on a wide range of company products.
○ Handled Concession requests from customers by verifying the claims and submitting photographs.
○ Submitted return and refund claims on the customer’s behalf for third-party products.
Education:
B.com (awaiting results)
Intermediate/12th (maths, Physics and chemistry)
Skills:
● Salesforce
● Confluence
● Looker
● Refinitiv - world check
● Google workspace applications
● Microsoft office applications
● IBM-GFAS
● TAAR
● TA-Oracle
● Work Desk
● Mac os & Windows
● Customer due diligence, Enhanced due diligence, Specialized due diligence, Local due diligence,
Account due diligence, Product due diligence.
● Drafting SAR according to global standards.
● Effective communication and Collaboration.
Additionally:
I possess a comprehensive understanding of the UK/EEA AML/CTF framework, encompassing regulations such as 4MLD, POCA, UK MLRs, FCA regulations, JMLSG guidelines, and PSD2. With this knowledge, I have successfully drafted Suspicious Activity Reports (SARs), meticulously documenting and reporting suspicious transactions in accordance with regulatory guidelines. Furthermore, I have conducted extensive investigations, including in-depth transaction reviews, to identify and evaluate potential instances of money laundering or terrorist financing. Utilizing various analytical tools, I have adeptly analyzed complex financial data to detect suspicious patterns and activities. In addition, I am well-versed in conducting risk assessments, implementing robust controls, and ensuring compliance with customer due diligence (CDD) requirements. With excellent communication skills, I have effectively collaborated with internal stakeholders, law enforcement agencies, and regulatory bodies, providing timely and accurate information related to investigations, SARs, and AML/CTF compliance. I stay updated on the latest regulatory developments, continuously enhancing AML/CTF controls and processes. With a strong work ethic and attention to detail, I thrive in dynamic environments, managing multiple priorities while upholding the highest standards of professionalism and integrity.