Resume Wildlife conservation in Kenya Nakuru

• Support in all aspects of implementation and rollout of a new Housing Management System – keeping a log of issues for go live of the new housing system via Excel, testing areas of the system when upgrading to see if the upgrade was working effectively and using the council service manger to log support calls and issues. • Creating custom forms on Total Mobile Web Admin such as Assignment of tenancy, Settling in Visit relating to tenancy and HMO Room Inspection forms. • Tester for implementation of Total Mobile field working software. • Configuration of mobile devices. • Creating test scripts and recording outcomes. • Writing user guides for staff - Mail merge user guide for Project team and super users to help explain the process on the Housing Management System. Customer, Debt and Neighborhood user guide for Tenancy and Income team in relation to the Total Mobile modules which explains the process of what the module is and how it works for the teams. • Creation of corporate letter templates using advanced mail merge techniques. • Organizing and supporting training sessions and providing 1 to 1 help to trainees. • Creating/Managing spreadsheets to track stock and to collate data for the project team to migrate to the new Housing Management System for the rest of Housing. • General data cleansing and data preparation for loading. • Managing residents’ death notifications using the Government website and Housing System. • Arranging meetings. • Post. • Dealing with telephone enquiries. • Hospitality. • Updating databases – maintain site visits for promotional sites and the Crossrail implementation to maintain and keep track of implementation tasks. • Statistical research for council members – using office of National Statistic data that was then converted into Excel graphs. • Event Management for the Havering Business Awards – Maintaining reception and organizing the venue making sure that things ran smoothly. • Maintaining and booking promotional sites for external companies to promote their service.

• Middleton Murray – September 2015 – September 2017 Level 2 and Level 3 Diploma in IT User Skills, Functional Skills in ICT Level 2, Mathematics Level 1 and Level 2 • Havco - May 2015 – September 2015 Level 1 and Level 2 in Principle of Customer Service and Preparation of the Workplace • Redbridge College - January 2010 - October 2012 Workskills Level 1 and Level 2, Functional Skills in English Level 1, ICT Level 1, Mathematics Entry 3, BTEC Level 1 and Level 2 Diploma Business Administration • Warren Senior School - September 2004 - September 2009 Subjects Studied: English, Maths, Science, History, Business Studies, Geography, Physical Education, Design and Technology, French, Spanish, Drama and Information and ICT

• Microsoft Word, PowerPoint and Excel • IT literate • Diary Management • Painting and decorating • Basic construction

English

Reference available on requests