Experience:
EVEREST ICEFALL S.A.S. – Santa Marta, Colombia Feb 2022 - Jan 2023
Office Manager
● Managed a cross-functional team of 3 and in charge of the operations of the company
● In charge of the team’s daily schedule and revised their daily performance
● Met bimonthly to brainstorm new ideas to bring new business
LIGHTHOUSE BAKERY & PASTRY – Chtaura, Lebanon May 2020 – Mar 2021
Cashier Manager
● Organized order logistics and assigned roles to different employees
● In charge of all customer service operations from listening to complaints to finding solutions
● Worked on team’s weekly schedule and accurately counted the money in drawers at the end of their shifts and logged numbers
PHILLY’S RESTAURANT – Chtaura, Lebanon Feb 2019 – Apr 2020
Customer Service Floor Manager (
● In charge of local suppliers as well as inventory for the whole restaurant
● Attentive listener who solves customer problems with a smile
CADMIS RESTOCAFE – Marj, Lenanon Jun 2018 – Jan 2019
Captain Waiter
● Responsible for a specific area in the restaurant and managed its whole operations
● Managed a 5-star food service and provided top service for the customers
DELORA HOTEL & SUITES – Chtaura, Lebanon Jul 2015 – May 2018
Captain Waiter
● Joined a rotational program where I worked in all areas of the hotel (Restaurant, Pool, Reception desk)
● Provided different areas of service including pool service, room service, conference rooms, and the restaurant
● Handled logistics of private events and was on top of everything to make sure customers had the best service
Education:
BEKAA TECHNICAL & VOCATIONAL INSTITUTE – Khyara, Lebanon Oct 2018 – Aug
2021
BT3 in Computer Science
Skills:
Time Management Communication Skills Team Leadership
Analytical Skills Project Management Profit & Loss Budget Management
First Aid Certification Customer Service Multitasking
