Experience:
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HVAC Refrigeration Technician Nov 2014 - Nov 2021
Reza Food Services Co. Ltd., (McDonald’s KSA). • Jeddah, Saudi Arabia
I am a highly experienced HVAC Refrigeration Technician at Reza Food Services Co. Ltd.
(McDonald’s KSA). My primary responsibilities include managing and maintaining the
refrigeration and air conditioning systems, installing and repairing compressors, evaporators,
condensers and pumps, as well as troubleshooting malfunctions and conducting periodic
maintenance. I am well-versed in the installation, maintenance and repairs of any kind
Event Manager Apr 2008 - Aug 2014
Capital Caterers • Karachi, Pakistan
As an Event Manager for Capital Caterers, I am responsible for coordinating and managing
events to ensure successful outcomes. I work closely with clients to understand their needs and
organize a variety of event details, such as catering, decor, logistics and entertainment. My goal
is to deliver a high quality, memorable experience that meets client expectations.
Assistant Manager Export Jan 2003 - Mar 2008
Sealord International (Foodstuff) Traders. • Karachi, Pakistan
As an Assistant Manager Export at Sealord International, I am responsible for managing the
export and shipment activities and ensuring goods are delivered on time. I provide guidance to
our team of salespeople and staff and ensure excellent customer service is maintained. I also
coordinate with suppliers and ensure that all products are of an excellent standard.
Team Member Aug 1998 - Aug 2002
Cupola Group (KFC) Pakistan. • Karachi, Pakistan
As a Team Member and General Building Maintenance at KFC (Pakistan), I was responsible for
properly stocking and organizing product, checking product freshness, serving customers with a
smile, and fundamental building maintenance such as setting up and cleaning the store. I enjoyed
this role and developed strong customer service, teamwork and maintenance skills.
Branch Manager Mar 1995 - Mar 1998Classic Cleaners (Pvt) Ltd. • Karachi, Pakistan
Overseeing all aspects of the operation of a dry cleaning branch, ensuring the highest level of
customer satisfaction and efficient functioning of the facility.Key Responsibilities:
1. Operations Management: - Oversee daily branch operations, including receiving, dry
cleaning, pressing, packaging, and delivery. - Manage inventory and supplies, ensuring timely
and accurate orders to maintain operational efficiency. - Monitor and maintain the cleanliness
and maintenance of the facility, equipment, and machinery. - Implement and maintain health
and safety protocols, ensuring compliance with local regulations and standards.
2. Customer Service: - Deliver exceptional customer service by addressing customer inquiries,
complaints, and concerns promptly and professionally. - Enhance customer satisfaction by
resolving issues effectively, ensuring a positive experience for every customer. - Develop and
maintain strong relationships with customers, offering personalized and tailored services to meet
their needs.
3. Staff Management: - Recruit, train, and supervise a team of dry cleaning professionals,
providing necessary guidance and support. - Schedule and assign tasks to ensure adequate
staffing levels and efficient workflow. - Conduct regular performance evaluations and provide
constructive feedback to staff, fostering their development and growth. - Create a positive work
environment, promoting teamwork, collaboration, and adherence to company policies and
procedures.
4. Financial Management: - Develop and execute strategies to meet or exceed branch revenue
and profit objectives. - Monitor and analyze financial performance, including sales, expenses,
and profitability, adjusting strategies as necessary. - Prepare and manage budgets, controlling
costs while maintaining high-quality standards. - Identify opportunities for revenue growth and
cost-saving measures, maximizing profitability.
5. Quality Control: - Ensure the highest quality of dry cleaning services by implementing quality
control procedures and standards. - Conduct regular inspections to verify the proper handling,
cleaning, and finishing of garments, maintaining consistency and accuracy.
Education:
Secondary School Certificate. (SSC) May 1986 - Aug 1993
Norwegian Secondary School • Karachi
Norwegian Secondary School Certificate in 1993, with a focus on Mathematics and Natural
Science. Achieved an excellent grade point average and was rewarded with honourable mention.
Completed several project-based courses which further developed my practical skills.
Skills:
Customer Service, Adaptability, Time Management, Microsoft Office, Microsoft Word, Microsoft
Excel, Microsoft Outlook, Requirement Gathering, Communication Skills,
Interpersonal Skills, Driving, Interpretation, Hand Tools, Power Tools, Decision-making,
TTechnical, Multilingual, Electrical Experience, Heavy Lifting
Additionally:
Have a diverse range of work experience across different industries. Have seven years of
experience as an HVAC and Refrigeration Technician, where I have gained expertise in repairing,
installing, and maintaining HVAC systems and equipment. I also have driving experience, which
allows me to transport materials and equipment to job sites. Additionally, I have experience in
Event Management, Catering Services, Seafood production and Fast Food Service. I have also
held supervisory positions in a Dry Cleaners and Washing Soap factory. My varied work
experience demonstrates my ability to adapt to different roles and industries, and my dedication
to learning new skills and taking on new challenges.
