Resume Manual Labour in Poland Wroclaw

(March, 2022 – February, 2023) Horticulturist Chapai Nawabganj, Bangladesh Responsibilities: ▪ Prepared soil mixtures. ▪ Labeled, mapped and inventory various plant collections. ▪ Maintained floral arrangements and displays. ▪ Maintained the garden and packed fruits. ▪ Maintained all horticultural equipment. ▪ Enforced parks rules and policies and reported any violations to supervisor. (March, 2019 – December, 2020) Customer Support Associate (CSA) Organisation: Genex Infosys Limited Nikunja, Dhaka Area of Expertise Problem solving and decision making, Communication, Customer care management. Responsibilities: ▪ Find out Uber driver’s and rider’s critical problem and solve those as a next level. ▪ Verification through analytical thinking through navigating information in our interface. ▪ Take decision on different situation through judgmental process. ▪ Communicate with concerned parties over phone and probing them. ▪ Work with Uber driver-rider safety and conflicted issues as well. (February, 2018 – March, 2018) Assistant Relationship Officer Electronic Banking Division Organisation: Dutch Bangla Bank Limited Tejgaon, Dhaka Area of Expertise Commercial and Banking, Communication, Sales. Responsibilities: ▪ Supervise development of credit applications and monitor portfolio of individual unit. ▪ Assist bankers to arrange credit facility, participate in client meeting. ▪ Prepare marketing materials for new clients and prospective clients.

Master of Business Administration at Southeast University (2021) Major: Human Resource Management CGPA: 3.52 Bachelor of Business Administration at Royal University of Dhaka (2015) Major: Human Resource Management CGPA: 3.67 Higher Secondary Certificate (HSC) at Shah Neamatullah College, Nawabganj (2010) Concentration: Science CGPA: 2.90 out of 5.00 Secondary School Certificate (SSC) at Green View High School, Nawabganj (2007) Concentration: Science GPA: 3.81 out of 5.00

Agricultural skills ▪ Community development knowledge and willingness to work in a rural environment. ▪ Knowledge and experience in facilitating irrigation development interventions and trainings. ▪ Consulted with and supported other city departments on matters dealing with horticulture and irrigation. ▪ Job interest in agriculture, food production, or similar industry. Communication skills While working as a customer associate officer, I have always focused on listening to my supervisor, teammates and clients. My responsibilities and duties always relied on communication on both verbal and written. Taking feedback mostly at on the job training period and also as a new employee helped me understand my responsibilities quicker and finish my daily workloads. Sometimes I gave feedback to those team members who were less competitive to me. Organisational skills ▪ Managed operations of 50+ clients complains, records and meetings. ▪ Coordinated multiple events and conferences. ▪ Organized files and data for quicker access of team members and other officials. Digital skills - Microsoft Word, Spread Sheet, Excel, Presentation skills.

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I am a hardworking and motivated person.