Resume HR Manager in UAE Abu-Dhabi

HR Manager 2012 - Present Methaq Takaful Insurance Abu Dhabi, UAE Key Responsibilities  •Contribute to the development of the Company’s overall human resources strategy.  Develop and update human resources policies and procedures and ensure compliance.  Consult with the other Managers of the Company to: • Plan staff requirements. • Manage the recruitment process including interviews, assessment, drafting contracts and others. • Plan, schedule and administer the leave activities of all employees. • Administer employee attendance. • Obtain and analyse the annual performance assessment and appraisal • of all employees. • Develop, manage and follow-up training and development programs for all employees; and • Resolve all human resources issues.  Prepare a yearly training need assessment to be used in the budgeting process and monitor its implementation.  Assist top management in designing the relevant performance measures of the divisions/departments.  Assist Departmental Managers in designing the relevant performance measures for the various staff in their departments.  Coordinate with the IT manager on the development and maintenance of effective human resources system that meets the information needs of top management.  Ensure proper management of human resources records to comply with the internal and external needs of the Company.  Oversee the legal and labour relation aspect of personnel.  Set up and maintain effective contingency plans to address any sudden vacancies of critical jobs that require immediate coverage.  Maintain close contact and acts as a liaison between the employees and the company management.  Advise management about the appropriate solutions to resolve employee behavioural issues.  Review and approve the monthly payroll.  Maintain records and compile statistical reports concerning personnel related data such as hires, transfers, and performance appraisals.  Conduct exit interviews to identify reasons for employee termination.  Assist in the development and implementation of programs that can drive increased employee satisfaction and commitment levels.  Assist in compiling relative HR metrics, analysing, reporting, and identifying trends with recommendations provided.  Prepare and provide Induction for new joiners.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.  Undertake any other duties assigned by the Chief Business Support Officer.  Monitor the budget and plans of the Department, to continuously update the Chief Business Support Officer with the status and required changes.  Supervise and allocate the workload and responsibilities among the Department staff. GOVERNMENT RELATIONSHIP MANAGER 2009 - 2012 Methaq Takaful Insurance Abu Dhabi, UAE Key Responsibilities  Manage the Government Relations team to ensure that all Government related requirements related to the Banks Employee base are managed effectively and within agreed SLA’s.  Be well versed on required HR policies, procedures, and online government systems to provide advice on related and current practices and procedures at an advanced level to the GRO unit and onboarding employees.  Be knowledgeable of the UAE’s Labour laws and procedures within Immigration and Ministry of Labour to process the required documents within agreed SLAs.  Plan, prioritize and allocate work assignments to the GR team, and monitor their performance to ensure the quality and timely execution of tasks.  Ensure timely completion of visa processes against agreed SLAs for employees and dependents whilst providing regular progress updates to the GRO unit and HRBPs. Ensure all queries and complaints are dealt with in a timely manner and be the point of contact for any escalated cases.  Continuously review systems, procedures, and practices to identify shortcomings and recommend best practice solutions to increase efficiency and performance. This includes developing e-smart services and use of online portals to provide efficient and streamlined visa services.  Provide in-depth professional guidance and advice on GR queries and resolve issues to employees and Line Managers.  Provide professional advice, guidance and conduct performance review of GR staff to assist in the development of their potential and to enhance skill-based knowledge.  Develops own professional expertise by on-the-job and formal training and developing networking and contacts within Immigration, MOL and GPSSA.  Participates in regular team meetings, to contribute to group discussions on areas of potential improvements and to resolve issues of a broader policy nature.  Conduct exit interviews to identify reasons for employee termination. HUMAN RESOURCES SUPERVISOR Bermuda Investment Company 2007 – 2009 Abu Dhabi, UAE Key Responsibilities  Contribute to the development of the Company’s overall human resources strategy.  Develop and update human resources policies and procedures and ensure compliance.  Consult with the other Managers of the Company to: • Plan staff requirements. • Manage the recruitment process including interviews, assessment, drafting contracts and others. • Plan, schedule and administer the leave activities of all employees. • Administer employee attendance. • Obtain and analyse the annual performance assessment and appraisal of all employees. • Develop, manage and follow-up training and development programs for all employees; and • Resolve all human resources issues.  Prepare a yearly training need assessment to be used in the budgeting process and monitor its implementation.  Assist top management in designing the relevant performance measures of the divisions/departments.  Assist Departmental Managers in designing the relevant performance measures for the various staff in their departments.  Coordinate with the IT manager on the development and maintenance of effective human resources system that meets the information needs of top management.  Ensure proper management of human resources records to comply with the internal and external needs of the Company.  Oversee the legal and labour relation aspect of personnel.  Set up and maintain effective contingency plans to address any sudden vacancies of critical jobs that require immediate coverage.  Maintain close contact and acts as a liaison between the employees and the company management.  Advise management about the appropriate solutions to resolve employee behavioural issues.  Review and prepare the monthly payroll.  Maintain records and compile statistical reports concerning personnel related data such as hires, transfers, and performance appraisals.  Conduct exit interviews to identify reasons for employee termination.  Assist in the development and implementation of programs that can drive increased employee satisfaction and commitment levels.  Assist in compiling relative HR metrics, analysing, reporting, and identifying trends with recommendations provided.  Prepare and provide Induction for new joiners.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.  Undertake any other duties assigned by the Chief Business Support Officer.  Monitor the budget and plans of the Department, to continuously update the Chief Business Support Officer with the status and required changes.  Supervise and allocate the workload and responsibilities among the Department staff. Office Manager 2004 - 2007 Privet Department of Sheikh Zayed Bin Sultan AL Nahyan Abu Dhabi, UAE Key Responsibilities • Accountable for directing the organization to ensure compliance with laws through constant monitoring of regulated activities to interpret and clarify laws • Developed, planned, organized, and administered policies and procedures to meet the desired administrative and organizational objectives • Effectively implemented corrective action plans to solve problems • Reviewed and analysed legislation, laws, and public policies and recommended changes to promote and support interests of the general population and special groups • Developed, directed, and coordinated testing, hiring, training, and evaluation of staff personnel • Established and maintained comprehensive record keeping system of activities and operational procedures • Planned, promoted, organized, and coordinated public community service program to maintain healthy relationships with the public and agency participants • Discussed issues with staff and others in government, business, and private organizations and coordinated activities to resolve problems • Directed and conducted studies and research, prepared reports and other publications of operational trends and program objectives and accomplishments Highlights: • Acted as a catalyst in directing and coordinating activities of workers in public organizations to continue operations, maximize returns on investments, and increase productivity • Successfully negotiated contracts and agreements with federal and state agencies and other organizations and prepared budget for funding and implementation of programs • Effectively delivered speeches, authored articles, and presented information for organization at meetings and conventions to promote services, exchange ideas, and accomplish objectives • Participated in activities to promote business and expand services, and provided technical assistance in conducting conferences, seminars, and workshops • Prepared, reviewed, and submitted reports concerning activities, expenses, budget, government statutes and rulings, and other items affecting business and program services Senior HR Officer 2003 - 2004 Al Hilal Group Abu Dhabi, UAE Key Responsibilities  • Update employee basic information on the Human Resources and payroll system.  Advertise job vacancies and represent the Company in job fairs to attract talented candidates.  Shortlist CVs and applications according to the standards required for the job opening.  Execute orientation program to new joiners.  Assist the Human Resources Manager in the preparation of HR reports.  Prepare monthly payrolls and submit to the authorized superiors for review and approval.  Assist the Human Resources Manager in training needs assessment.  • Prepare training programs, training place, requirements, and any related area.  Maintain register and records of trainings for the employees.  Provide administrative support for all personnel actions such as recruitment, leave of absence, promotions, transfers, terminations, and disciplinary actions, etc.  Coordinate administrative procedures relating to employees such as insurance applications, work permits and others.  Document leaves request forms and monitor compliance with set policies.  Monitor the attendance of the Company’s employees.  Execute and perform other duties assigned by the Human Resources Manager. Educational Qualification & Training

 Bachelor, Economics and Business Damascus University, Damascus, Syria, 2002

Negotiations and Collaboration Member Development Labour Law and Regulation Compliance Community Relations Employee Relations Organizational Development Office Management Legal Negotiations Staff Training, Development, and Management Research Methods Counselling and EAP Strategic and Mission Planning Process Reengineering Conflict Management Problem Solving Budgeting Planning Compensation Change Management

Arabic English

• Nafis program Apr 2022 – Present Associated with Methaq Takaful Insurance Company HR Policy HR Policy Sep 2018 – Present Associated with Methaq Takaful Insurance Company Emiratisation Emiratization Feb 2016 – Present Associated with Methaq Takaful Insurance Company Associated with Methaq Takaful Insurance Company  Working with authorised organisations to hire a local employee and do the Education and training: Emiratisation projects often involve efforts to improve the education and training of Emirati nationals, particularly in areas that are in high demand by employers. This may involve partnerships with universities and vocational schools, as well as programs to provide job-specific training. 2. Recruitment: Emiratisation projects may involve targeted recruitment efforts to attract Emirati nationals to open positions in the private sector. This may involve job fairs, online job portals, and other recruitment strategies. Working with authorised organisations to hire a local employee and do the Education and training: Emiratisation projects often involve efforts to improve the education and training of Emirati nationals, particularly in areas that are in high demand by employers. This may involve partnerships with universities and vocational schools, as well as programs to provide job-specific training. 2. Recruitment: Emiratisation projects may involve targeted recruitment efforts to attract Emirati nationals to open positions in the private sector. This may involve job fairs, online job portals, and other recruitment strategies. • Annual assembly meeting Aug 2009 – Present Associated with Methaq Takaful Insurance Company