Resume Data entry supervisor, assistant office, internal supervision, clerical employee in Qatar Doha

2010 - 2011 Vodafone Egypt customer service and call center Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. helping customers 2012 - 2013 auto class rent car office Operations Supervisor and Automotive Responsibility Follow-up of the rental movement and the car registration at the date of its renewal, inquiring about the car’s conditions from inside and outside, and the lease contracts 2013 - 2015 Doha Sheraton Hotel Food provider and supervisor for the hookah corner Taking orders from customers Ensure the quality of food, supervise customer service, take care of them, and make them happy with the service 2015 - 2017 Governor Hotel Apartments Workers supervisor in the hookah cafe Supervising the provision of service to customers, following up the implementation of requests, welcoming customers, and following up on operating requirements 2017 - 2023 The Westin Doha Hotel and Resort Supervisor and assistant Supervisor: 1. Oversee and coordinate the activities of a team or department. 2. Set goals and objectives for the team and ensure they are met. 3. Provide leadership and guidance to team members fostering a positive and productive work environment. 4. Monitor and evaluate team performance providing feedback and implementing necessary improvements. 5. Develop and implement policies and procedures to optimize team efficiency and effectiveness. 6. Communicate and collaborate with other departments or teams . 7. Handle customer complaints

2010 The Higher Institute of Tourism and Hotels, 6th of October Bachelor of Tourism and Hotels, Department of Tourism Guidance good 2006 Sheikh Muhammad Metwally Al Shaarawy Institute Al-Azhar Secondary School in Egypt very good 2013 South Valley University, Aswan A training course in computer science and technology excellent

Microsoft office call center English course Human resources course customer service SKILLS

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Possess analytical and problem-solving skill, with the ability to make well thought out decisions Ability to work with little supervision and maintain a high level of performance. Prioritization and time management skills. Communication: Capability to smoothly interface with the clients and vendors. Comfortable Communicating with all levels of the organization including verbal and written communication. Teamwork: Very comfortable working a team. Have ability and Willingness to contribute to an environment of openness and trust. Networking and Interpersonal Skills: Have strong customer focus, and capability Fast Learner Flexible working hours.