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Seasonal Worker: Contact Centre Agent (outbound debt collection and inbound customer services) South African Revenue Service (SARS) - Cape Town, South Africa January 2022 to June 2022 - outbound debt collection July 2019 to December 2019 - inbound customer services June 2018 to October 2018 - inbound customer services January 2018 to March 2018 - outbound debt collection August 2017 to November 2017 - outbound debt collection June 2016 to August 2016 - inbound customer services Duties and responsibilities (outbound debt collection) 1. Call taxpayers to collect money they owe to SARS on their Tax accounts. 2. Inform taxpayers of any outstanding returns and non-compliance on their Tax accounts. 3. Assist taxpayers with making payment arrangements. Duties and responsibilities (inbound customer services) 1. Take inbound and outbound calls from taxpayers. 2. Assist taxpayers with all income tax queries - i.e. return submission via SARS e-filing, checking the status of taxpayers' accounts, sending taxpayers their statements of account, general queries, etc. 3. Assist taxpayers with SARS e-filing queries - i.e. assist taxpayers to register on e-filing, giving taxpayers their usernames and password reset etc.

1. Diploma in Caregiving Alison Online Courses - Online February 2023 to April 2023 2. Certificate in Secretarial Course Trust Academy College – Harare, Zimbabwe January 1999 to December 1999 3. Senior High School (Matric) Certificate in Senior High School - Grade 12 Abbott's College - Cape Town, South Africa January 1996 to December 1997

• Customer Service • Communication skills • Debt Collection • Clerical Experience • Merchandising • MS Word, Outlook, Excel • General Labour experience • Computer skills • General Office Admin

English

I am hard working, reliable and willing to learn. I have 4 years experience as a Retail Customer Assistant and 2 years as a Contact Centre Agent (1 year inbound customer services and 1 year outbound debt collection), therefore I have good communication and customer service skills, as well as experience working with people from all walks of life. With these skills, education and experience, I believe I will add value to your organisation.