Handymen - Working specialties
Experience:
1-Ikea Oman, Manager & Duty Manager, Retail December 2021 – Present
2-Al Shaya Group| Oman / American Eagle Outfitter| Sales Manager| February 2017 – November 2021
3-Al Shaya Group| Oman / Shake Shack| Restaurant Supervisor| October 2015 – January 2017
4-Hyatt Hotels Corporation| Oman / Team Leader - Grand Club – Grand Hyatt, Muscat| April 2008 – September 2015
Education:
Education & Certifications:
● Microsoft Certifications: Exams, Paths, Certifications, and Resources - LinkedIn | 2020
● Being an Effective Team Member - LinkedIn | 2020
● Coaching Skills for Leaders & Managers - LinkedIn | 2020
● Developing Your Execution Strategy - LinkedIn | 2020
● Mastering Conversations in Retail Sales - LinkedIn | 2020
● Solution Sales - LinkedIn | 2020
● Food Safety Manager Certification (FSMC) – Al Shaya Group| 2016
● Shake Shack – Training Completion| 2016
● General Manager Job Shadowing Programme – Hyatt Hotels Corporation|2015
● Code of Business Conduct and Ethics Training Program – Hyatt Hotels Corporation| 2012
● Service Excellence series – Hyatt Hotels Corporation| 2010
● Waiter-Cross Training – Hyatt Hotels Corporation| 2009
● High School Diploma – Oman University, 2008
Skills:
Skills:
Customer Service Management| Solution Selling| Business Strategy| Strategic Planning| Sales Management|
Customer Relationship Management (CRM)| Brand Management| Retail Sales| Store Management| Inventory
Management| Public Relations| Guest Management| Team Development & Management | Complaint
Resolution| Stock Control| Cash Management| Promotions and Brand Awareness| Microsoft Office
Language skills:
Arabic
English
Additionally:
CUSTOMER SERVICE AND MANAGEMENT SPECIALIST
Operations Management and Customer Service professional with 12+ years of experience, working with
Hospitality industry leaders like Hyatt Hotels & Al Shaya Group & IKEA Proficient in Team Management,
Customer Support, Store Management, Guest Relationships, Revenue Management, Team Building, and Cross
functional coordination with plenty of practical experience in retail administration and processes. Seeking a
managerial-level position with a leading hospitality firm to contribute to my and the firm's overall growth.
Working as an Opening team (Build-up team) with 6 stores, Shake Shack 2 stores, American Eagle 3
stores, IKEA Oman 1 store
