Experience:
Front desk senior Aug 2022 - Aug 2023 Hotel Royal Victoria, Tunisia
Data entry into MS Word, Excel and Outlook
Answers main telephone line giving name of work unit
The Keating building is a restricted-access building, and the receptionist will be the first point of contact
Receives, separates and distributes incoming mail or other materials to BIO5 staff and building occupants
Directs deliveries to the loading dock and coordinates large delivery items with the Facility Manager
Provides general office support, such as filing, sending and distributing faxes, sending express mail, handling large copying/printing jobs, typing general correspondence
Prompt delivery of incoming mail to Executive floor
Back up Office Coordinator duties
Serve as the front desk receptionist
Real Estate Customer relations
Jackpot Immo, Tunisia
Build relationships with key employees among customers
Create plans to address clients’ business needs
Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Customer relations
Beverlly hills Café, Tunisia
May 2018 - Jul 2022
Nov 2017 - Apr 2018
Providing excellent wait service to ensure satisfaction
Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Communicate order details to the Kitchen Staff
Follow all relevant health department regulations
Provide excellent customer service to guests
Customer Relations Specialist
Ghabri Traiding, Tunisia
Jan 2012 - Mar 2017
Ensure compliance with local and international regulations, such as customs requirements, import/export laws, and relevant certifications for pharmaceutical and biomedical products. Collaborate with logistics providers, freight forwarders, and shipping agents to arrange the transportation of goods, track shipments, and resolve any logistical challenges that may arise. Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.
Identify potential risks and implement appropriate measures to mitigate them, such as addressing delays, customs issues, or transportation disruptions.
Provide support to customers regarding shipment-related inquiries, delivery status, and documentation requirements, ensuring a high level of customer satisfaction.
Monitor or trace the location of goods and monitor inventories of products or materials. Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.
Monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
Education:
High school Diploma
High School Diploma (Mathematics), Tunisia
Courses
German Courses
Eurasia Institute Berlin, Germany
Commercial Pilot License
AYJET Flight School,Bakirkoy, Turkey
Frozen Airline Transport Pilot License
Inter Cockpit Flight School
Skills:
Stress Management, Teamwork and collaboration skills
Excellent communication and problem- solving skills
Excellent negotiation and consultative sales skills.
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Additionally:
Languages
English Arabic French German