Experience:
Reliable and upbeat Unit Head successful at promoting customer loyalty, satisfaction and
purchases with consultative techniques and diligent attention to individual needs to achieve the
team targets. Building and maintaining profitable relationships with key customers. Overseeing
the relationship with customers handled by my team. Resolving customer complaints quickly and
efficiently. Keeping customers updated on the latest products in order to increase sales
I am working as a Unit Head at Nobroker.com. My roles and responsibilities are monitoring and leading an entire group of 9 members and responsible for motivating my teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. Setting up clear team goals, Oversee day-to-day operation, Listen to team members call recordings and provide feedback, Recognize high performance and reward accomplishments and Discover training needs and provide coaching.
At HGS, I was working as a customer relationship officer, My roles and responsibilities are, Actively listening to customer complaints and provide resolution to customer complaints. Relay customer feedback and improve relations with existing customers and retain the old customers by providing the knowledge on new services and products.
Skills:
Teamwork • Microsoft Office • Microsoft Excel • Microsoft Power BI • Microsoft SQL Server
Additionally:
Sales experience, customer escalation handling.
