Resume Captain waiter / supervisor in Other countries

EVEREST ICEFALL S.A.S. – Santa Marta, Colombia Feb 2022 - Jan 2023 Office Manager • Managed a cross-functional team of 3 and in charge of the operations of the company • In charge of the team’s daily schedule and revised their daily performance • Met bimonthly to brainstorm new ideas to bring new business LIGHTHOUSE BAKERY & PASTRY – Chtaura, Lebanon May 2020 – Mar 2021 Cashier Manager • Organized order logistics and assigned roles to different employees • In charge of all customer service operations from listening to complaints to finding solutions • Worked on team’s weekly schedule and accurately counted the money in drawers at the end of their shifts and logged numbers PHILLY’S RESTAURANT – Chtaura, Lebanon Feb 2019 – Apr 2020 Customer Service Floor Manager • In charge of local suppliers as well as inventory for the whole restaurant • Attentive listener who solves customer problems with a smile CADMUS RESTOCAFE – Marj, Lenanon Jun 2018 – Jan 2019 Captain Waiter • Responsible for a specific area in the restaurant and managed its whole operations • Managed a 5-star food service and provided top service for the customers DELORA HOTEL & SUITES – Chtaura, Lebanon Jul 2015 – May 2018 Captain Waiter • Joined a rotational program where I worked in all areas of the hotel (Restaurant, Pool, Reception desk) • Provided different areas of service including pool service, room service, conference rooms, and the restaurant • Handled logistics of private events and was on top of everything to make sure customers had the best service MASSABKI HOTEL – Chtaura, Lebanon 2012 – 2018 Waiter – seasonal • Joined a rotational program where I worked in all areas of the hotel (concert, wedding, open buffet). • Engaged in diverse service roles including concert, wedding, open buffet, conference rooms and the restaurant. • Supported management in implementing duty as required.

BEKAA TECHNICAL & VOCATIONAL INSTITUTE – Khyara, Lebanon Oct 2018 – Aug 2021 BT3 in IT (Information Technology)

Time Management Communication Skills Team Leadership Analytical Skills Project Management Profit & Loss Budget Management First Aid Certification Customer Service Multitasking

Arabic English

LANGUAGES & INTERESTS • Arabic/English (Fluent) • Spanish (Beginner) • Sports (Football, Hunting, Swimming, Weightlifting, Hiking, Camping) • Traveling and exploring new cultures