Resume HOUSEKEEPING in Slovenia Maribor

Housekeeping supervisor Sept’2019 -Date PW Mining Ghana Limited., Accra • Effectively and efficiently supervising the day-to-day cleaning and reporting any safety hazards to the plant manager of the facility brings some safety, freshness and a cleaner environment for work to begin. • Frequent follow ups to all the facilities just to have first-hand feedback really helps as it always brings job satisfaction to me knowing that all reasonable complaints /request with professionalism and patients have been adequately dealt with. • Weekly/monthly checks of stock levels of all consumables and equipments and replacing when appropriate enhances the smooth running of the job at hand. • My role is also to remind my team on daily trainings by the safety officer with regards to adherence to strict health and safety rules and also create awareness of any company-related practices that needs to be abided with. • Always bearing in mind that a cleaner and an accident-free environment brings soundness of mind is what drives me on to execute my job to the best of my capacity. • Maintains inventory records by adding or deleting items as they are issued or received including verifying, updating and reconciling inventory information. Customer Service Agent June2017 -Sept’2019 (MTN) ISON BPO company Limited, Accra • As part of our vision to make customers lives a whole lot brighter, I make it a point as a customer service agent to put smiles on the faces of customers by listening to their issues, creating rapport and make our discussion very conversational. If the opportunity arises, I quickly do up selling and introduce them to more products they can take advantage of. They leave knowing that as a corporate entity, we care for their needs. • Follow ups is key in customer service because that ensures that customer’s issues are tracked and we’ll monitored, in other to ensure that appropriate timelines to issues are adhered to and issues closed This goes a step further to assure customers that MTN walks the talk. Facilities Officer May 2016 -May 2017 Scientific World Limited, Accra • As a facilities Officer, I directly supervise and train the cleaning staff on the company’s required standards and expectations of work at hand; and assign them to their various cleaning /Gardening / Fumigation roles on daily/weekly/Monthly basis • With a check list of all schedules daily/weekly/monthly of work available, working staff are able to mark the check list, time themselves, and fall in line as their signatories help check all works done on a working day. • As sub-contractors to PZ Cussons Ghana Limited, we make sure that clients concentrate on their core duties whiles we take care of the support services, it takes a lot of discipline, Dedication and a good response rate so that facilities are well maintained at all times. • As a detailed oriented person, I make sure that every work that I supervise is done and done well regardless of how much time it will take. • My response rate makes me reliable as our clients feel relieved whenever issues come up and know that problems will be fixed in no time. Experience Centre Agent Oct’2015 -Jan’2016 Vodafone Ghana, Accra • Adding experience touch to solving customers issues has been very great, with the `aim of enquiring, engaging and above all exciting them so they leave with smiles all over their faces, knowing that their problems have been solved Customer Care Agent June 2014 – Aug’2015 (Airtel)Tech Mahindra Limited, Accra • Receiving complaints from airtel clients all over Ghana is such a task that needs smartness and basic skills in other to get their issues resolved in time and also meeting my AHT; active listening and product knowledge makes me achieve my target as planned. • In line with customer satisfaction, opening and closed verbiage, building rapport is very important as well as empathizing and giving alternatives to customers. This helps to cool customers temper and make them feel relaxed as if nothing has happened and they leave satisfied. • Effective probing helps me to detect problems in split seconds so I don’t waste customers’ time and also waste my own time. I take notice of my target and work towards it. Direct Sales Executive Jan’2013 -March 2014 UT Life Insurance Co Ltd, Accra • Selling insurance has been a very big challenge for me and I can confidently say that I have really challenged myself to the core and am very happy to have transformed people’s lives by making them appreciate this concept and also selling to them to better their lives • Strategically positioning myself makes me work with ease and due to this skill, I have always met my targets. Enumerator (Cellular Mobile Customer Satisfaction Survey) Sept’2012-Dec’2012 National Communications Authority (NCA)/Policy Focus, Accra • With my good communication skills and also as a good interviewer, I was able to bring out the right opinions that customers have towards perceived level of service delivery of the various network service providers. • After constant probing, I was able to capture consumers ratings of service attributes and expectations from all the mobile service providers IT Teacher Oct’2011-Aug’2012 National Service personnel, Sissala West-U/W • As a team player myself, the students really benefitted from this discipline and executed it extensively during project works • At the end of my service, students had self-confidence and were able to apply all the skills they’ve learnt in terms of using the ICT devices. Data Entry Clerk (Biometric Voter Registration Exercise) Mar’2012 -May 2012 Electoral Commission, Sissala East-U/W • I was able to progress in this challenging working environment looking at the fact that I was dealing with people from different social cultural background • With self-initiative, I was on top of my job especially when the equipment’s broke down but overall was able to execute the task to meet deadlines • With the skills attained, I was able to work well under pressure to bring excellent results

• UNIVERSITY OF GHANA Aug’2004-June 2008 B.A (Political Science, Sociology) • ADISADEL COLLEGE Sept’2000-Aug’2002 (The sciences; Phy/Chem/Bio/Elect. Maths • P-FASTGRO SYSTEMS LTD Jan’2004-April 2004 PC Suite(Excel/Word/P.PT) TRAINING

• ALIVE JOBS Nov’2012 CREDIT AND DEBT RECOVERY MANAGEMENT • FERMGEO COM LTD Dec’2011 HEALTH & SAFETY MGT./ INDUS. FIRE PROTECTION & FIGHTING •GHANA NATIONAL FIRE SERVICE Dec’2011 INDUSTRIAL FIRE PROTECTION

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• House 2 master (National Service), Sissala West, U/W Oct’2011-Aug’2012 • Member of planning committee (National Service week), U/W June’2012-Aug’2012 • Member of international youth overseas volunteer program (IYF), June’2007-July’2010- Ghana