Resume Project Manager , Senior Position in UAE Dubai

Lead Project Manager on implementation of Automation digital platform to raise IT Service requests and Incidents through mobile app - BMC Helix Digital Workplace. Communicating project status to the project team, stakeholders' leadership and program managers associated with other projects. Accountable for project delivery, including meeting timeline, budget and customer expectations. Risk Management identification , assessment and mitigate the risk in timely manner. Evaluated hardware & software assets, performing revenue recognition, cost savings, bridging revenue gaps, and providing monthly RU billing &invoicing on time. Creating and maintaining relationships with stakeholders and team members in order to achieve mutual goals. Increased Productivity by 30% through implementing changes based on clients feedback. Delivering objectives to meet deadlines and Service level Agreements(SLA) Built project strategies based on both Agile and PMI waterfall standards. Developed and managed project schedules including resources and vendor management. Created reports, presentations and project plan for Senior Executive Board Members . Coordinated with suppliers, negotiating contracts, and managing business and vendor relationships, dealt 5-10 Mn

Masters and Bachelors

Requirement Gathering , Project Planning ,Project Execution, Project Management ,Cost Control ,Data Reporting, Microsoft Office, SDLC ,Agile and Waterfall, ERP-SAP ,Oracle JDE, License Management, BMC Helix ServiceNow SCCM ,Communication Risk Mitigation Problem Solving Forecast & Budget Planning Team Leadership Presentation Skills MS Project MS Visio Negotiations Attention To Detail Continuous Process Improvement CRM Change Management Stakeholder Management Supply Chain Management Inventory Management Resource Management

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VOLUNTEER EXPERIENCE ITSM Process , Subject Matter Expert Crown Prosecution Service(CPS) 01/2020 - 12/2020, United Kingdom, London CPS is public prosecuting government law firm to prosecute people who have been charged with a criminal offense & conducting prosecutions in court. Conducted assessment to analyze existing ITSM processes and identify areas for improvement. Design and document ITSM processes that align with industry best practices - ITIL and Agile Methodologies Provide recommendations to simply existing process and automate where appropriate to achieve greater efficiency.