Experience:
ICT Technical Support (VOIP), FLAMENCO TELECOM
January 2022 — Present
Roles:
● Ensuring all VOIP, systems are running efficiently in all branches through online monitoring (Kenya, Uganda, Rwanda and South Sudan).
● Managing the company’s NOC accounts to interact with clients and provide customer support through calls, emails, Skype and TeamViewer.
● Conducting research on the latest technologies and interacting with suppliers to ensure the company gets the best deals in all purchases.
● Computer assembling, upgrading, installation of Operating systems and other software, replacement of faulty peripherals such as motherboards, processors and RAM, troubleshooting and preventive maintenance of computers and printers.
● Operating Dinstar Systems and VOS 3000.
Underwriting Agent, Bizsure Insurance Agency
September 2020 — January 2022
Roles:
● Customer service.
● Underwriting.
● Claims handling.
● Raising proposals on Online Marketing.
● Documenting claims and following up with the insurer for settlement.
● Updating client’s database and filing hardcopies of the same.
Digital Sales and Marketing Agent, SPECTRUM LEGACY SOLUTIONS
June 2018 — July 2019
Engaged in:
• Overseeing all the marketing sites i.e Facebook and Instagram.
• Promoting business and the brands.
• Analyzing marketing data.
• Handling external communications with suppliers.
Financial Records Department Intern, Madison Insurance
April 2016 — December 2017
Engaged in:
• Preparing accounts and tax returns.
• Analysing financial performance.
• Compiling and presenting financial and budget reports.
• Publishing financial statements in time
• Reinforce financial data confidentiality and conduct database backups when necessary
• Maintaining electronic and paper records.
• Assisting clients during the claims process.
• Analysing the client’s current portfolios and making recommendation.
Education:
Bachelor of Business and Information Technology- KCA University
Second Class Upper Division
2018 — 2020
Diploma in Business and Information Technology, Kenya Methodist University (KeMU)
2015 - 2017
KCSE- Gatarakwa Girls High School
Grade C Plain
January 2011 — November 2014
Professional Certificates
1. Introduction to Cyber Security
Cisco Certified Network Associate (CCNA) – Fundamentals of networking.
2. International Computer Driving License (ICDL) - Fundamentals of computer packages.
Skills:
• Excellent leadership and communication skills
• Great problem-solving skills
• Great interpersonal skill for building new relationships and maintaining existing relationships
• Excellent in both written and oral communication (English and Kiswahili)
• Excellent planning and organizational skills.
• Takes initiative as a team player and a leader
• Conversant with Salesforce, Zendesk, Slack and Broad-hub systems
