Experience:
As a General Manager at Mura Bustan Compounds, I bring over 21+ years of hospitality industry experience and expertise to manage and operate 6 high-end luxury residential properties in Saudi Arabia. My core competencies include revenue management, customer service, operational efficiency, and team leadership.
My mission is to deliver exceptional value and satisfaction to our residents, clients, and partners, while maximizing revenue and operational efficiency. I have a proven track record of tripling the revenue and increasing the GOP from 15% to 50% by boosting occupancy and reducing expenses. I have also enhanced the property lifestyle and secured profitable contracts with international brands and corporate clients. I leverage my hotel management expertise to perform feasibility analysis, oversee the day-to-day operations, and ensure smooth and sustainable business. I lead and mentor a high-performing team by providing regular training, guidance, and feedback to achieve service goals and continuous improvement initiatives. I am committed to excellence, innovation, and collaboration in the hospitality industry.
Education:
Bachelor of Business in Hotel Management – Nixon University
Diploma in Sales Management and Marketing – Cambridge International College
Skills:
Team/People Management
Hotel Management
Operations Management
Customer Service
Sales & Marketing Strategy
Process Improvement
Strategic Planning
Training & Development
Rebranding & Revenue Generation
Formulating Plans & Policies
Budgeting & Forecasting
Stakeholder Engagement
Additionally:
Accomplishments
Picked up the business at Mura Bustan and tripled the revenue with increase in GOP from 15% to 50% by increasing occupancy and reducing expenses as follows.
74% occupancy with a bottom-line of SAR2.5M in 2022 comparing last year occupancy was 52%.
92% occupancy with bottom-line of SAR3.5M in 2013 till date VS budget and comparing with previous year.
Enhanced the property lifestyle by adding variety of facilities and services with numerous of activities.
Boost marketing initiatives and tactics to achieve the highest market awareness and distributions.
At Narcissus we established roadmaps jointly with Sales and Marketing Director and successfully achieved room occupancy of 78% at ARR of SAR1600 in the soft-opening stage as Director of Operations.
Initiated and led achievement of business objectives during initial stages of hotel and successfully deployed tactical resources and approaches, achieving the highest guest core review of 8.9 on booking.com.
At Concorde, masterminded soft and post-opening operations while optimally managing operations and resources as General Manager:
48% occupancy with a bottom-line of SAR2M in 2011 and 55% occupancy of SAR2.5M in 2012.
Reduced payroll and manpower costs through seasonal hiring of staff for peak seasons.
Won a contract for three consecutive years for Iraqi Hajj Mission with the highest rates.
