Experience:
Server J1 Work and Travel Program
Carrabba's italian Grill
Feb 2015 - Nov 2018 Mar 2019 - Jun 2019 Nov 2019 - Dec 2019 Jun 2019 - Present
Jun 2021 - Sep 2021
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods. Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request. Checked guests' identification before serving alcoholic beverages. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Care Financial Advisor Mar 2020 - Jun 2021 Scotiabank; GBS Globales del grupo Scotiabank
Bogota D.C., Canada Inbound and outbound calls from Scotiabank
Canada from Colombia Site Help and support customer with their financial inquiries (d2d banking, credit cards concerns, account charges explanations, limit increase, account status, online banking issues, etc.) Assist Scotiabank customers finding the best solution to banking issues Book phone and branch appointments with any department Branch assistance to complete customer request inside the branch by phone Providing monthly updates with the Scotiabank portfolio.
Associate Customer Assistant Feb 2019 - Mar 2020 TELEPERFORMANCE COLOMBIA S.A.S
Help and technical support to customers with theirelectronic devices (use, management of accounts,general questions, damages, etc).Schedule and report appointments to customers,send emails, notifications, maintaining thedisclaimers of the company using platforms of bigdata information to help. Communicate, transfer, and escalate to specificdepartments, following specific troubleshoot,keeping save internal and customer information.
Education:
High school diploma
Gimnasio Modelia Real, Bogota D.C.
Jump trainer course
Teleperformance S.A.S, Bogota D.C.
IQC Instructor qualification course
Teleperformance S.A.S., Bogota D.C.
Bachelor in laws
Universidad Libre de Colombia, Bogota D.C.
Skills:
Hospitality service expertise Property Management
It Management
Office 365
